Sales Support Manager

Description

Summary

Keep Supply’s Sales Support Manager will work alongside the Account Coordinator team to make sure our customers and partners derive value from our loyalty-building service mindset. The Sales Support Manager is responsible for the day to day processing

and management of customer Quotes. Our goal is to provide everyone with unreasonably good service and be the best part for all that we serve. 

Primary Duties and Responsibilities

• Coach the rest of the Account Coordinator team and assist in day-to-day tasks.
• Responsible for weekly 1:1’s with fulfillment team members and proper documentation
• Process customer quote requests and ensure that account managers are clearly communicated with on open and completed quotes.
• Responsible for keeping the open quotes at consistently low volume.
• Ensure quotes are proactively moved into the appropriate follow up status.
• Minimize time spent per quote by educating the team on the most efficient, effective process.
• Work within the Sales team to create and implement territory and organizational processes relating to tasks or redundancies.
• Work closely with leads across Keep Supply to fine tune interdepartmental processes. 
• Perform other duties as assigned by the Territory Manager.
• Take ownership and responsibility for your own workload and the workload of the team. 

Requirements

Job Requirements

• 3+ years experience in a customer service or operational position
• 5+ years of professional experience
• Have basic PC skills and some experience with Google Apps and Microsoft Office

Traits of the Successful Candidate

• Strong understanding of business management, financial and leadership principles.
• Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Commitment to providing exceptional service to customers and support to staff members.
• Be a problem solver at heart, with a technical mindset. 
• Understand what it takes to deliver on a promise of unreasonably good service. 
• Maintain excellent written and verbal communication skills
• Enjoy working independently and as a member of a team
• Ability to manage priorities and workflow
• Creative, flexible, and innovative team player
• Proven ability to handle multiple projects and meet deadlines
• Ability to deal effectively with a variety of individuals at all organizational levels
• Good judgment with the ability to make timely and sound decisions
• Be versatile and flexible with a willingness to work within constantly changing priorities with positive enthusiasm. 

Company Culture

We are a small, scrappy team and all of us do a lot of different things every day. We all enjoy working towards our goals and like to celebrate those wins as well. We place a very high value on teamwork, work ethic, and humility.

#BETHEBESTPART

Day in and day out, we all focus on being the best part for each other and for our customers.

Keep Supply is an equal opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.