Sales Support Manager

Job Title Sales Support Manager

Location: Sterling, VA (Onsite)
Job Type: Full-Time

About the Role

We are seeking a Sales Support Manager to lead and optimize the sales support function for a growing organization in the food manufacturing industry. This role is responsible for managing sales operations, pricing administration, reporting, customer data management, and leading a team of sales support professionals.

The ideal candidate has experience managing sales support teams, improving operational processes, and collaborating with cross-functional departments to drive business success.

Key Responsibilities Sales Operations

• Manage sales support processes and identify process improvements.


• Oversee pricing setup, contract administration, and customer pricing updates.


• Maintain customer records, price groups, and sales-related data in CRM/ERP systems.


• Monitor market trends and competitor pricing.

Reporting & Analytics

• Prepare sales reports, forecasts, budgets, and KPI dashboards.


• Analyze sales performance and provide actionable business insights.


• Generate ad hoc reports to support leadership decisions.

Team Leadership

• Lead, mentor, and develop a team of 5–10 Sales Support professionals.


• Manage team workload, schedules, and performance.


• Conduct training, coaching, and performance reviews.


• Ensure compliance with company policies and procedures.

Cross-Functional Collaboration

• Partner with Sales, Finance, Operations, Planning, Logistics, HR, Quality, and Product Development teams.


• Support customer service initiatives and resolve operational issues.


• Participate in sales meetings and communicate effectively with internal and external stakeholders.

Required Qualifications

• Bachelor's degree in Business Administration or a related field.


• 3–5 years of experience in Sales Support, Sales Operations, or a related role.


• 1–2 years of leadership experience managing a team.


• Experience with CRM and ERP systems.


• Advanced Microsoft Excel and Office 365 skills.


• Strong analytical, organizational, and communication skills.

Preferred Qualifications

• Experience in food manufacturing, foodservice, consumer products, or related industries.


• Knowledge of pricing administration and sales operations.


• Experience supporting large customer accounts and multiple sales channels.