Sales Support Rep Analyst 5

## The group you\u2019ll be a part of\n\n \n\nThe Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.\n\n \n\n## The impact you\u2019ll make\n\nAchieve configuration accuracy by leveraging internal tools such as ACQ and collaborating closely with field teams and account managers to maintain a master configuration that enables consistent and efficient repeat order processing. Define the necessary configurations for new product introductions (NPI), evaluation tools, and CIP items, ensuring all requirements are clearly established. Develop NSRs that provide precise definitions of customer configuration needs to streamline processing and reduce inside lead time requests. Additionally, define and deliver facility requirements to support the successful introduction of new products and features.\n\n## What you\u2019ll do\n\n * Position is required as the intermediate to align customer and PG HW configuration requirements supporting key P\u0026Ds across all product lines (Etch conductor, dielectric, Dep PECVD, ALD, CVD Direct Metals, Electrofill and Wets)\n * This position drives new configurations (NSRs, working closely with PG engineering) on equipment that is not released to HVM (Eval, CIP etc) on hardware to drive success on critical apps at R\u0026D sites and ensures smooth transition when moving to pilot from R\u0026D on configuration\n * Supports all HW activities for Etch / deposition / metal evaluation tools at Intel to ensure support from R\u0026D to HVM\n * Responsible for R\u0026D forecast assessment and driving slots, configuration, delivery dates and BOM for deposition equipment which is critical to P\u0026D success on new and existing opportunities\n * Supports existing site field requirements for configuration changes through upgrades, CIP and new product modifications by working directly with customer and PG for current equipment at R\u0026D sites\n * Maintain golden BOM for individual products which will be used as configuration, process and technical standards for HVM orders by working with multiple parties within PG and account team contacts\n * Responsible to drive any quality HW, SW or other changes required pertaining to quality or safety on existing and new equipment provided to R\u0026D sites by driving solution through PG and Lam safety and quality teams\n * Lead and drive customer and Lam aligned R\u0026D hardware configurations for Etch products\n * Engage with Etch Product Group to develop hardware solutions to customer requests\n * Manage config changes and track in internal systems by reflecting them in golden configuration\n * Submit and manage system config changes and requests to ensure timelines are in line with customer requirements\n * Responsible for ensuring quality products are delivered to customer site\n * Strong communication with customer service team\n\n\n\n## Who we\u2019re looking for\n\n * Minimum of 12 years of related experience with a Bachelor\u2019s degree; or 10 years and a Master\u2019s degree; or a PhD with 7 years experience; or equivalent experience.\n * Minimum of 10 years working in the technology industry.\n * Adaptable, flexible, open for new way of doing things.\n * Good communication skills, bias to action, and results-driven.\n * Ability to multi-task, work in a cross-functional environment, and lead and influence others to develop solutions.\n\n\n\n## Preferred qualifications\n\n * Familiarity with Lam product hardware configurations\n * Effectively utilize SAP, CRM, and Fiori to support business processes\n\n\n\n## Our commitment\n\n \n\nWe believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.\n\nLam Research (\"Lam\" or the \"Company\") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company\u0027s intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.\n\nLam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories \u2013 On-site Flex and Virtual Flex. \u2018On-site Flex\u2019 you\u2019ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. \u2018Virtual Flex\u2019 you\u2019ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.\n\nOur Perks and Benefits\n\n \n \nAt Lam, our people make amazing things possible. That\u2019s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits. \n