Sales Support Representative

At LumiSource We are committed to innovation and strive to constantly refresh our product offerings to expand our position within the furniture and lighting industry. We are committed to innovation and strive to constantly refresh our product offerings and expand our position in the marketplace. We supply to the nation's top retail chains, independent, and online retailers as well as commercial projects. This is an onsite position.

JOB DUTIES AND RESPONSIBILITIES

• Leads the outbound contact process, monitors emails, and distributes leads
• Fosters good client relationships and monitors customer service across all functions to resolve issues and engender client satisfaction
• Engages with potential clients to understand their needs and assist them in selecting from our product offerings
• Sets promotion pricing schedule with customers and analyzes promotion success
• Qualifies prospective customers and distributes leads to sales team
• Calculates inventory levels and freight quotes for ground orders
• Provides LTL quotes and enters shipment details in OTS/SharePoint System
• Works with Marketing and Product Development to get new items ready for setup
• Creates and distributes new item setup sheets
• Collects, names, and manages images for new item setup
• Sets up new items with both brick-and-mortar and e-commerce accounts
• Collects and submits new and existing product images to customers
• Assists salespeople with managing, maintaining, and optimizing existing accounts
• Enters leads into Product Database and MailChimp
• Creating product data reports and analyzing information

• Ability to exercise independent judgment and discretion in performance duties
• Proficiency in Microsoft Excel and other Microsoft Office applications
• Ability to analyze data gathered from reports
• Attention to detail and accuracy
• Basic knowledge of sales principles and customer relationship management
• Ability to navigate competing priorities, allocate resources appropriately, mitigate associated challenges, and excellent time management skills
• Strong interpersonal skills, organization, and communication skills
• Strong presentation skills
• Experience in the furniture industry is a plus but not required