Sales Support Specialist -

Sales Support Specialist -

Santa Clara, CA, USA * Virtual
Req #3558

Thursday, May 2, 2024

At Diversified, we don't just follow tech trends - we set them

by

leveraging the best in technology and ongoing advisory services to transform businesses. Our comprehensive suite of solutions is engineered to help our clients build connections that make a difference - whether by inspiring viewers, engaging associates, motivating audiences, or streamlining and safeguarding operations.

Our dedicated teams craft solutions experienced by millions every day including:

Delivering the fan experience at one of 100+ sports facilities for the NFL, MLB, NBA, NHL, MLS, NCAA

Building the first

transportable by air - bringing the 2022 World Cup and Super Bowl into homes across the world

Engineering the first high-density pixel canvas to display HD content at that scale for the

LED Display in Times Square, NY

Empowering and monitoring communication and collaboration solutions within multi-national companies around the globe

Founded in 1993, we're a global organization serving local needs with associates worldwide. Learn more at

and follow us on

and

.

What part will you play?

The Sales Support Specialist will be responsible for managing the sales administration team members in their roles and responsibilities.

The Sales Support Specialist will collaborate with Account Executives and Sales Engineers and provide or assign the administrative support during the pre-sales process for opportunity types such as Request for Proposal (RFP), Design-Build, Box Sales, and Change Orders.

The Sales support specialist will have overall responsibility for all aspects required to assist the sales team with bid responses, D365 administration, conversion through contract administration, assigning support requests, leading sales support group meetings, as well as train incoming sales support specialists.

What will you be doing?

Sales Support of Sales Executives and Sales Engineers

Assist with bid sheet pricing and management, project, and box sale quotes

Reformat and upload BOM into Experlogix (pricing tool/database)

Verify and update part numbers to match Experlogix database

Document and submit new product DIVID request form when needed

Provide CRM configuration support

Provide qualification documentation support

Review and entry of quotes submitted by sales

Miscellaneous reporting & coordination as needed

Attend bid launches as needed with estimating team and partner departments using Microsoft Teams and Smart Sheets

Lead the team of administrative and support professionals including recruiting, managing, and training.

Motivate and encourage individuals to tackle new opportunities and challenges, create and implement processes and efficiencies and drive toward goals to increase profitability

Manage and assign duties and responsibilities, and ensure staff are performing with accuracy and diligence

Report directly to and meet with executive management

Complexity:
The Sales Support

S pecialist

will receive new Admin Support assignments through the Sales Support Group which consists of non-technical and technical personnel that will work as a team to support the Account Executives (AEs) on larger opportunities.

Decision Making Authority:
The Sales Support S pecialist

will be responsible with the estimations department for tasking SSG team members as needed to provide all admin and/or engineering work required to properly complete a proposal from the initial opportunity to the final proposal submittal while interfacing with Account Executives (AEs) and Sales Leadership for final labor and GP reviews.

The sales support manager is also responsible for awareness and assistance on projects that are not directly from a bid proposal including box sales, support contracts, new projects, and change orders through CRM.

Physical Working Environment:
Work is performed within normal home office conditions during normal business hours M-F.

What do we require from you?

Bachelors degree or equivalent

Ability to multi-task in an energetic environment

Extraordinarily detailed and committed to quality

Effective leader who can facilitate a team concept

Exceptionally organized and able to prioritize

Strong oral and written communicator

Proficient in Microsoft Office suite (Excel, Word, OneNote, Teams, D365)

1+ years of professional experience in a supporting or coordinating role a plus

Central or mountain or pacific time zone a plus

To learn more about becoming part of the Diversified team, visit us at

or email us at

.

Diversified is an equal employment opportunity employer and all aspects of employment will be based on job requirements, individual qualifications, merit, performance and business needs. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, veteran status, age, disability or genetic information, or any other applicable characteristic protected under federal, state or local law. We celebrate diversity and encourage people of all backgrounds to apply for available positions.

Individuals needing assistance or an accommodation to complete an application due to a disability, may contact Human Resources at

.

Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

Other details

Pay Type
Salary

Min Hiring Rate
$50,000.00

Max Hiring Rate
$60,000.00

Santa Clara, CA, USA

Virtual

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