Sales Support Specialist

Description

The Company

Join our expanding team!

Venturi Supply is one of the largest and fastest-growing independent distributors of value-added PVF (pipes, valves, and fittings) in the United States. We operate over 1 million square feet of warehouse space, serve over 6,000 customers, and have over 40 locations nationwide. Our company provides engineering products and industrial supplies to end users across various critical markets.

With decades of proven performance, we offer continuous career growth opportunities at all levels of our organization.

Secure your future today!

Role Overview

The Sales Support Representative serves as the customer service facilitator for the sales process. They are the daily contact for will-call and existing customers, providing product knowledge and order support.

Responsibilities

• Collaborates with the sales team to understand customers' needs and identify potential sales opportunities.
• Facilitates the sales process by managing projects, tracking open sales orders, resolving issues, and providing overall customer service and support.
• Offer product information to meet customers' needs and upsell better solutions when appropriate.
• Prospect for new sales opportunities by contacting existing customers via outbound calls and emails.
• Provide product pricing using the pricing matrix; do not negotiate or set pricing. Relay any additional pricing inquiries from customers to the outside salesperson.
• Ensure timely shipment of materials and maintain customer satisfaction.
• Handles all will-call sales and walk-in sales transaction.
• Contribute to additional sales by keeping a high level of product knowledge.
• Assist with customer inquiries and coordinate with outside sales personnel as needed.
• Procure non-stock products when required.
• Obtain inventory for Direct and Tagged Sales orders.
• Perform estimating, take-off, and proposal duties, as necessary.
• Carry out any other duties assigned by management.
• Execute additional responsibilities as assigned or required.

Requirements

• Education: GED, high school diploma, or associate's degree preferred.
• Minimum of 1 year of experience in customer service or a sales environment.
• At least 2 years of experience in the pipe, valves, or fittings industries.
• Computer literate; Proficient with MS Office 365 and distribution-specific ERP systems.
• Strong negotiation, analytical, and problem-solving skills.
• Ability to effectively communicate [written and verbal].
• Thrives in a collaborative team environment.
• Detailed-oriented work style, comfortable juggling multiple priorities while maintaining a consistent work approach.
• Physical requirements: sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling.
• Ability to pass a background check, MVR check, and drug test.

Benefits

Venturi Supply is committed to helping our associates live healthy, prosperous, and secure lives by providing comprehensive compensation, benefits, retirement, and insurance programs. Along with industry leading compensation packages, expect top notch medical, dental, vision, and employee assistance programs. Paid time off and paid holidays will help you recharge. Securing your future is made easy with our retirement savings plan with company match and a variety of life insurance products for you and your family.

Compensation

Venturi Supply and its affiliated companies are committed to a diverse and inclusive workplace. Venturi Supply is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.