Sales Support Specialist

Description

Why work for Wittenbach?

Experience a rewarding career with Wittenbach and enjoy a competitive benefits package:

• Health Insurance: Medical, dental, and vision coverage
• Financial Protection: Identity theft protection and voluntary life insurance
• Time Off: Generous PTO starting up to 120 hours after 30 days of employment, plus paid holidays (including your birthday)
• Employee Support: Access to the Employee Assistance Program and Employee Assistance Fund
• Retirement Savings: 401(k) retirement plan with employer match
• Flexible Spending: Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Life Insurance: Employer-paid life insurance, short-term disability, and long-term disability
• Professional Development: Paid training opportunities and Education Assistance Program
• Referral Bonus: Earn up to $5,000 for referring new employees
• Overtime: Eligible for overtime pay in accordance with Department of Labor regulations
• Hybrid Work Schedule - After completion of training, a hybrid work schedule may be available

Description:

Since 1974, Wittenbach has been a leading provider of innovative cash automation and security solutions for financial institutions. Our commitment to customer satisfaction and delivering results has driven our growth. With over 200 highly trained service professionals throughout our service area, we ensure rapid response to our customer’s service needs. The corporate office is in Sparks, Maryland along with regional operations in Hunt Valley, MD, Coatesville, PA and Charlotte, NC. Our Sales and Service footprint spans the Mid-West and East Coast.

Job Summary:   

Currently we are looking for a Sales Support Specialist in our Sparks, MD Corporate Office.

This role works directly with the Sales and IST team and provides comprehensive administrative support on various proposals, presentations, and other projects. The skill set requires a candidate to be highly proficient with all Microsoft Office, strong communication skills, both verbal and written, excellent interpersonal skills and the ability to manage multiple priorities in a fast-paced environment.

*This role operates on a HYBRID schedule (3 days on site, 2 days Work from Home) AFTER 60 days of continuous employment. Work from Home schedule is subject to manager approval.*

Job Requirements:

· Oversee the production of high quality, professional proposals and sales presentations.

· Assist the Sales team by preparing product and labor price quotes.

· Develop and maintain control practices for orders, shipments and installations of equipment.

· Assist the Installation Services Group with the coordination for installation of banking and security equipment.

· Process sales orders by creating and maintaining job tracking files and purchase order requests.

· Handle customer correspondence.

· Ensure customer satisfaction by investigating customer issues, problem solving and bring to resolution in a timely manner.

· Interact with vendors to ensure timely and accurate order processing as well as dissemination of information to WBS sales staff.

· Process receiving, purchase orders and invoicing for equipment related orders.

· Maintain positive relations at all levels throughout the organization.

· Other duties as assigned and assist with the receptionist back-up duties for the switchboard.

Requirements

Education: H.S. Diploma required, with college degree preferred.

Skills:

· 3-5 years experience in retail banking

· Sales administration or project management experience

· Proficient in Microsoft excel

· Strong computer skills (proficient in Microsoft office)

· Analytical skills and solid attention to detail

· Excellent communication skills, both verbal and written

· Ability to manage multiple priorities in a fast paced environment

· Ability to interact effectively with all levels of the organization and with both internal and external customers and suppliers.

ESSENTIAL PHYSICAL-MENTAL FUNCTIONS AND ENVIRONMENTAL CONDITIONS

· Able to properly carry 25 pounds or less occasionally. The highest point of any lift - overhead; the lowest point of any lift - the floor.

· Able to move 1-5 pounds or less occasionally.

· Able to sit and/or stand 2 hours continuously, up to 8 hours per day.

· Must be able to manipulate small objects with close eye-hand and arm-hand coordination for entire shift.

· Able to perform motor skills such as grasping, finger manipulation, pinching, bending, reaching out, twisting, turning, reaching up, wrist turning/ torquing for 2 hours continuously.

· Able to effectively communicate with customer base, both orally and in writing.

· Able to see objects closely and perceive depth continuously.

· Able to understand, relate to, and apply concepts on a continuous basis.

· Able to remember multiple tasks / assignments given to self and others over long periods of time continuously.

The final salary offer will depend on several factors, including:

• Experience: Your level of experience in the relevant field.
• Knowledge and Skills: Your specific knowledge, skills, and abilities.
• Ability: Your demonstrated ability to perform the job duties effectively.
• Geographic Location: The location of the position can influence salary rates.

The actual salary offer may vary based on individual qualifications and circumstances.