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About Waterworks
When you see the world’s most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large.
What We Provide
What gives us an edge over our competitors is our people. We work in a highly collaborative, creative environment that values each team member’s contributions to our mission. We empower our associates with extensive training, career growth opportunities, competitive salaries, bonus potential and a comprehensive benefits package including medical/dental/vision, and 401k retirement savings plan. We offer a generous PTO program (vacation, personal and sick time) with additional perks like some summer half days and a volunteer day. The company observes at least 8 federal holidays throughout the calendar year plus a floating holiday that associates can use at their discretion.
The Role
The Sales Support Specialist oversees the full lifecycle of client orders, partnering with Regional Managers, wholesale partners, sales teams, and clients to manage multiple interior design projects from pre-order through delivery. This role ensures timely product delivery and upholds the luxury service standards of our brand. Responsibilities may also include operational tasks such as processing refunds. It’s a great opportunity to blend your passion for design and luxury with a customer-focused approach in a fast-paced sales environment.
This is a hybrid role that requires onsite presence 2/3 days per week or as dictated by business.
Responsibilities
- Own order management process from pre-order through delivery while delivering exceptional customer-centric experiences to internal partners, external clients, and wholesale partners.
- Manage all communications to internal departments and external clients to ensure order accuracy, timely delivery, and client satisfaction.
- Manage and track all order reporting data.
- Support the wholesale partners and their sales teams in the sales efforts with pre-sale activities like quotes/order entry, sample requests, and processing and collecting payments.
- Partner with Wholesale Managers, Client Services, and Technical Support Team to resolve client issues in timely manner and to client's satisfaction.
- Other duties and responsibilities as assigned.
Requirements
- 2+ years administrative or project management experience.
- Art/Interior design or luxury retail/service experience preferred.
- Strong organizational skills.
- Excellent verbal and written communication.
- Proficient in Microsoft Office.
$25 - $28 an hour
Plus generous bonus opportunity
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