Sales Support Specialist

SALES SUPPORT SPECIALIST

Location: Fully On-Site
Job Type: Full-Time | Monday–Friday | No weekends or holidays!
Benefits: Medical, Dental, Vision, 401(k), Life Insurance, PTO, Paid Holidays, and more!

Position Summary

At Test Equipment Distributors (TED), we’re looking for a proactive and detail-oriented Sales Support Specialist to support our sales team throughout the entire sales process. This role is key to ensuring customer satisfaction, coordinating capital equipment orders, and deliver exceptional service.

If you're organized, tech-savvy, and passionate about supporting both customers and internal teams, we’d love to hear from you.

Key Responsibilities

Customer Relationship Support

• Monitor customer activity and follow-up with accounts that may need additional support.
• Maintain long-term relationships through regular check-ins and follow-ups.
• Support post-sale engagement, including satisfaction surveys and reorder reminders.
• Collaborate with the outside sales team to ensure a seamless customer experience.

Sales Team & CRM Support

• Assist with trip planning, customer visit prep, and account prioritization.
• Track quotes, contacts, and site visits in the CRM system.
• Provide visibility into customer activity and open opportunities.

Capital Equipment Coordination

• Request quotes from vendors and prepare customer-facing proposals.
• Review purchase orders for accuracy and alignment with quotes.
• Coordinate with procurement, shipping, and accounting to ensure timely delivery and invoicing.
• Monitor project timelines and ensure all contract terms are met.
• Resolve order issues and follow through to resolution.

Consumables Sales & Inventory Support

• Respond to inbound requests for consumables quotes and process orders.
• Work with vendors on pricing, inventory, and lead times.
• Support marketing and sales campaigns focused on consumables.

Required Skills & Qualifications

• 3+ years of experience in sales support, customer success, or technical inside sales.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication.
• Proficiency in CRM systems (Sage preferred), Microsoft Office, and ERP systems (Sage 100 preferred).
• Experience in technical or industrial distribution is a plus.
• A customer-first mindset and a proactive, problem-solving attitude.