Sales Support Specialist

Company : East View Companies

Job Description - Sales Support Specialist

East View Companies Description
East View Companies bring uncommon information from extraordinary places to academic, corporate, legal and government information professionals throughout the world. Established in 1989 and with global headquarters in Minneapolis, East View has developed a reliable and extensive acquisition network capable of satisfying the most sophisticated information needs.

The East View Companies are comprised of East View Information Services, East View Geospatial, and East View Map Link. Each of these businesses consistently delivers unique and diverse information to the global market.

Position Description
The Sales Support Specialist will join an energetic sales team to provide support to our Sales & Account Managers across international and domestic territories. Sales orders include a wide variety of information services, including but not limited to, database purchases and subscriptions, serial subscriptions, academic library approval plans, governmental and other public contracts and tenders, and data deliveries and feeds.

This position is in-person.

Job Duties:

Create and maintain records in Microsoft Dynamics 365 CRM
Support US-based and international sales reps with documentation, assistance with order forms and license agreements; reports; quotes; proposals; and other order documentation.
Vet and delegate daily incoming inquiries by territory or service
Team with Marketing to coordinate campaigns; support sales reps to execute quick campaigns in MS CRM to generate opportunities.
Liaise with Customer Service and product managers to support trials, demos, and expedite resolution of account issues.

Knowledge, Skills & Abilities:

High school diploma, plus three (1-3) years of Customer Service, Marketing, Sales, Research Library or similar experience is a minimum.
1-3 years’ experience using MS Dynamics 365 CRM for sales or marketing, preferred
Experience in an academic or other research library, archive, publishing, or scholarly research a definite plus.
Knowledge of MS Dynamics CRM, Outlook and Excel is required.
Excellent oral and written communication skills in English is essential.
Knowledge of Chinese, Russian, Arabic (or other non-English language) a plus
Ability to multi-task and communicate effectively with the team in a fast-paced environment.

Benefits

Medical coverage / Dental / Vision / Life Insurance / 100% Employer-Paid Disability Insurances / PTO / 401k Company Match at 100%

Pay

$24.00/hour - $27.50/hour

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Sales Support Specialist

Job Description - Sales Support Specialist

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