Sales Support Specialist

Sales Support Specialist

Employment Term: Temporary to hire

Pay: $18 - $25/hour

Location: Cincinnati, OH

Company Overview

Our client is a global leader in the manufacturing and distribution of critical application fittings, flanges, valves, pipe, and related products serving the oil and gas industry. With a strong reputation for quality and reliability, they are committed to delivering exceptional service and technical expertise to customers worldwide.

Position Summary

The Sales Support Specialist plays a key role in supporting the sales team by ensuring accurate order processing, timely communication, and exceptional customer service. This position requires strong attention to detail, organizational skills, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

• Enter, track, and follow up on returns, credits, and open orders
• Cross-reference customer requirements to accurately generate quotes and process orders
• Review customer instructions and technical part requirements with a high level of detail
• Communicate professionally with customers via phone and email to provide updates and support
• Source products from vendors to fulfill customer orders when necessary
• Assist with internal processes including approvals, reports, and documentation
• Provide tracking information and required documentation to customers upon request
• Expedite urgent (“hot”) orders to meet customer or job site deadlines
• Collaborate closely with operations to ensure accurate and timely shipments
• Support the sales team through consistent communication and proactive follow-up
• Verify order accuracy prior to shipment to ensure customer satisfaction
• Maintain organized records and manage multiple tasks efficiently in a dynamic environment

Qualifications

• Strong attention to detail and accuracy
• Excellent organizational and multitasking abilities
• Effective verbal and written communication skills
• Customer-focused mindset with professional phone and email etiquette
• Ability to adapt to changing priorities and daily variables
• Self-motivated with a positive attitude and willingness to learn

Education & Experience

• High school diploma required; Bachelor’s degree preferred
• Previous experience in data entry, sales support, or customer service is a plus
• Proficiency in Microsoft Office (Excel experience preferred)
• Familiarity with email platforms such as Outlook
• Strong command of the English language (written and verbal)

Creating requisitions 'from scratch'

• Strong attention to detail and accuracy
• Excellent organizational and multitasking abilities
• Effective verbal and written communication skills
• Customer-focused mindset with professional phone and email etiquette
• Ability to adapt to changing priorities and daily variables
• Self-motivated with a positive attitude and willingness to learn