Sales Support Specialist

Hourly Wage: $20.62 plus $6K maximum annualized bonus potential

DESCRIPTION/JOB SUMMARY

Deliver prompt, high-quality support to customer inquiries via phone, email, and chat while assisting Sales in strengthening provider relationships. Drive business growth by promoting products, educating providers, and ensuring every interaction is efficient, professional, and easy to do business with Pride.

RESPONSIBILITIES/DUTIES

•Deliver prompt, professional, and customer-centric support via phone, email, and chat, ensuring an easy and seamless experience 

•Proactively address customer needs, resolve issues, and build strong relationships with providers and customers 

•Accurately process orders and ensure timely follow-through 

•Identify and act on upsell and cross-sell opportunities to drive sales and secure orders 

•Support Account Executives by managing accounts, maintaining relationships, and assisting as needed 

•Contribute to team and company sales goals through direct customer engagement 

•Serve as a reliable point of contact and maintain clear, effective communication 

•Utilize Customer Relationship Management (CRM) to document account activity and ensure team visibility 

•Collaborate with internal departments to complete tasks efficiently 

•Promote self-service tools such as PQ365 to enhance the customer experience 

•Adhere to company policies and processes (pricing, VOC, freight, etc.)

•Ensure all safety and security rules are strictly observed and any accidents, incidents or injuries are promptly reported to management

•Complete the Annual CTPAT Security Training

•Focus on continuous improvement and provide recommended solutions as it relates to process and procedures

•Consistently demonstrate good business judgment especially as related to negotiating and closing sales

•Work effectively with all Pride departments to exceed internal and external expectations

•Pride retains the discretion to modify duties and/or assign other duties as necessary

REQUIRED SKILLS

•Must be a team player, ambitious, adaptable, friendly, professional, detail-oriented, and honest

Must have the ability to:

•Multi-task, problem-solve, and prioritize in a fast-paced working environment

•Maintain a positive and friendly attitude 

Must have:

•Relentless drive to achieve advancement and continuous improvement

•Excellent verbal and written communication skills

•A high level of accountability and emotional intelligence

•Strong relationship building and customer engagement skills

•Excellent business judgment and sense of urgency

•Basic working knowledge of Microsoft Office and web-based tools

REQUIRED EXPERIENCE

•At least 2 years of customer service and/or sales experience, OR a Bachelor’s Degree in Business or a related field with at least 6 months of sales experience

PREFERRED EXPERIENCE

•Current or previous successful employment experience with Pride Mobility Products Corporation preferred

REQUIRED EDUCATION

•High School Diploma or GED

PREFERRED EDUCATION

•Bachelor’s Degree in Business or a related field preferred

REQUIRED QUALIFICATIONS

•Must be legally authorized to work in the United States without sponsorship now, or in the future

DETAILS

•This job description is not intended to be all-inclusive

•In exceptional circumstances, some of the physical requirements of this position may be modified or eliminated as a reasonable accommodation for a person with a disability as defined by the Americans with Disabilities Act

Pride Mobility Products®/Quantum Rehab® is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, physical or mental disability, protected Veteran status, age, or any other characteristic protected by federal, state, or local law.  Pride Mobility Products®/Quantum Rehab® is an Affirmative Action Employer with obligations under VEVRAA and Section 503 of the Rehabilitation Act of 1973 for protected veterans and individuals with disabilities.

If you are a person with a disability, a disabled veteran, or require a reasonable accommodation or assistance in completing an application for employment, please contact our human resources department at 1-800-800-8586 x1250.