Sales Support Specialist

Job Title: Sales Support Specialist FLSA Status: Non Exempt 

Reports to: Sales Manager Department: Office Administration  

Essential Duties and Responsibilities: Include the following. Other duties may be assigned. 

1. Customer Support: Sales Support Specialists assist customers by addressing inquiries, resolving complaints, and providing information about products and services. 
2. Order Processing: They are responsible for processing sales orders and returns, communicating shipments, and ensuring timely delivery of products. This includes maintaining accurate records of transactions and updating databases. 
3. Sales Team Assistance: They support the sales team by preparing reports, managing sales tracking tools, maintaining spreadsheets, and providing data analysis to help identify sales trends and opportunities. 
4. Administrative Tasks: This role involves performing various clerical tasks such as scheduling meetings, coordinating visitor screening, and maintaining documentation related to sales operations. 
5. Collaboration: Sales Support Specialists often work closely with purchasing, engineering, accounting, production, quality and shipping to ensure a cohesive approach to sales and customer engagement. 
6. Should be professional, outgoing, personable, and a good conversationalist.
7. Sinclair Quality Management System 
8. Become familiar with Sinclair’s QMS requirements as they relate to office administration. 
9. Have knowledge and understanding of Sinclair Quality policy. 
10. Communicate customer complaints to Quality as required. 

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

Education and/or Experience: Bachelor’s degree or equivalent or 2+ years of typical office and CRM software. Advanced proficiency in Microsoft Excel required. 

Organizational Skills: The ability to manage multiple tasks, prioritize effectively, and work independently with minimal supervision is crucial in this role.

Language Skills: Ability to read and understand, business correspondence as it relates to job function, and procedure manuals. Ability to effectively present information and respond to questions from customers and team members 

Mathematical Skills: Ability to work with basic mathematical concepts.

Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. 

Physical Demands: While performing the duties of this job, the employee is regularly required to stand, talk, and listen. The employee must be able to ascend and descend stairs. Employee must be able to sit for prolonged period of time. The employee is occasionally required to sit and reach above shoulders. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities by this job include close visions, distance vision, color vision, peripheral vision, and depth perception. 

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required. 

External and internal applicants as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as defined) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.