Sales Support Specialist

Position Summary

The Sales Support Specialist provides operational support to the sales team by processing customer orders, preparing quotations, coordinating with internal departments, and ensuring a high level of customer satisfaction. This role serves as a key liaison between customers, sales, production, purchasing, shipping, and other internal teams to facilitate the timely and accurate fulfillment of orders.

Essential Duties and Responsibilities

• Respond to customer inquiries regarding products, pricing, order status, deliveries, complaints, and service-related matters.


• Process customer orders accurately and efficiently within the company's ERP or order management system.


• Prepare and distribute quotations based on approved pricing structures and product specifications.


• Communicate order acknowledgments, changes, delays, and other relevant information to customers and internal stakeholders.


• Generate and distribute pick sheets, bills of materials, and other production-related documentation.


• Coordinate with production, compounding, purchasing, machine shop, shipping, and sales to ensure timely order fulfillment.


• Maintain accurate customer records, order documentation, and correspondence.


• Monitor open orders and proactively address issues that may impact delivery schedules or customer satisfaction.


• Provide reception coverage and general administrative support as needed.


• Support continuous improvement initiatives and contribute to a collaborative team environment.


• Comply with all company safety, environmental, quality, and OSHA requirements.


• Perform other duties as assigned.

Qualifications

Education

• High School Diploma or equivalent required.


• Associate degree in Business Administration, Marketing, or a related field preferred.

Experience

• Minimum 3-5 years of customer service, sales support, order management, or related experience.


• Experience in a manufacturing, distribution, or industrial environment preferred.

Skills and Competencies

• Strong customer service and interpersonal skills.


• Excellent verbal and written communication abilities.


• Ability to manage multiple priorities in a fast-paced environment.


• Strong organizational skills and attention to detail.


• Proficiency in Microsoft Office Suite and ERP/order processing systems.


• Ability to remain professional, calm, and solution-oriented during challenging customer interactions.


• Strong problem-solving and cross-functional collaboration skills.

Sheffield Pharmaceuticals is an Equal Employment Opportunity employer. We provide equal opportunity to employees and applicants for employment without regard to race, creed, color, religion, sex, age, national origin, physical or mental disability, sexual orientation, marital or familial status, genetic information, protected veteran status, or other basis protected by law.