Sales Support Specialist

Description

• Will support the Sales Account Executive team and process all their orders, demo requests, sales, and support requests, questions, and problems via telephone and computer.
• Listen, understand and respond to customer inquiries about products, services, order status, stock availability, order shipment and the placing of an order. Send Credit Application to new customers. Provide customers and sales personnel with information regarding order status.
• Responsible for sending tracking information and invoices to customers as necessary.
• Coordinate with distribution and manufacturing partners to ensure the delivery of products on a timely basis. Reserve necessary stock holds for orders.
• Prepares, processes, and monitors returns and credits to ensure prompt service and customer satisfaction.
• Work within the Sales Support team to provide support, coverage (vacation/sick days/out of office) as backup support to ensure no roadblocks to sales processing and order processing for customers and/or overflow workload to take on from the existing team.
• Assist in account receivables/collection activity where support is required to ensure prompt resolution to outstanding unpaid invoices for specific customers as needed.
• Create reports for customers as required by the team.
• Assist in special pricing submissions including Deal Registrations and Price Concessions.

• Establish and maintain excellent relationships with all Levata departments.
• Integral role in customer satisfaction. Dealing directly on customer complaints on product orders, service orders and works diligently to resolve and escalate to Supervisor when required for prompt resolution.
• Participate in other duties and special projects that relate to the Sales Team.

• Experience with office machines – phone, calculator, fax machine
• Excellent Computer skills & Computer literate
• Excellent Task and Priority Skills
• Listening, understanding and responding professionally
• Excellent problem-solving/judgment skills
• Excellent interpersonal, organizational and communication skills (both verbal and written)
• Professional telephone manner
• Commitment to customer satisfaction, retention, and loyalty
• Ability to work independently in a fast-paced, team-oriented environment
• Strong multi-tasking and decision-making skills are required
• Experience utilizing a CRM system
• Microsoft Excel proficiency