Sales Support Specialist

About

Established in 2001, MES is the nation’s largest provider of PPE, fire apparatus, uniforms, and services to first responders. With over 25 locations, MES is the most trusted source of equipment and service for firefighters, law enforcement, and EMTs. Our dedicated team of over 300 sales representatives and certified service technicians allows us to bring unparalleled quality and service to our industry. MES supports its customers with innovative digital commerce solutions and a nationwide warehousing system with three strategically located hubs that carry thousands of products representing the best brands on the market.

MES offers a great work environment, professional development, challenging careers, and competitive compensation. MES is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.

MES will only employ those legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a pre-employment screening.

Job Description

The Sales Support Specialist is responsible for providing targeted administrative and operational support to the sales organization, enabling sales representatives to focus on revenue-generating activities. This role supports high-performing sales team members by managing CRM data entry, assisting with quote preparation, supporting R2O (Rapid Response Ordering) store creation and administration, and providing accurate order status and delivery updates.

The position requires strong organizational skills, attention to detail, and the ability to manage workload boundaries to ensure support functions are used appropriately and efficiently. The Sales Support Specialist works closely with sales leadership, sales representatives, customer service, and operations to improve sales effectiveness, data accuracy, and customer satisfaction.

Role and Responsibilities

CRM Administration & Data Management

• Manage CRM data entry and maintenance for designated sales representatives, primarily high-performing team members, to minimize administrative burden and maximize selling time.
• Ensure CRM records are accurate, complete, and updated in accordance with company standards and sales management expectations.
• Maintain consistency in opportunity tracking, customer records, and activity documentation.
• Partner with sales leadership to determine appropriate CRM support allocation and prevent misuse of CRM assistance.

Quote Assistance & Sales Support

• Provide quote preparation and administrative quote support for assigned sales representatives.
• Ensure quote assistance is used as a productivity enabler and not a substitute for core sales responsibilities.
• Coordinate with sales leadership to manage workload prioritization and ensure equitable and appropriate use of quote support.
• Verify pricing accuracy, product configurations, gross margin (GM) requirements, and required documentation prior to quote delivery.
• Collaborate with internal teams as needed to resolve pricing, availability, or specification questions.

R2O Store Creation & Administration

• Assist with the creation and ongoing administration of R2O (Rapid Response Ordering) stores for customers.
• Work directly with customers to identify and select appropriate products for inclusion in individual R2O stores.
• Collaborate with assigned sales representatives to establish gross margin (GM) discount structures aligned with sales strategy and profitability guidelines.
• Ensure R2O store configurations are accurate, compliant with internal standards, and properly documented.
• Support updates and maintenance of existing R2O stores as product offerings, pricing, or customer needs change.
• Coordinate with internal teams as needed to resolve setup issues and ensure timely store activation.

Collaboration & Process Improvement

• Work closely with Sales, Customer Service, Operations, and Supply Chain teams to ensure smooth order execution and communication flow.
• Identify opportunities to improve sales support workflows, CRM processes, quote accuracy, and R2O store efficiency.
• Assist in developing best practices and documentation related to sales support procedures.
• Support sales leadership with reporting, tracking, and process alignment as needed.

 Required Qualifications

• High school diploma required; associate or bachelor’s degree preferred (business, sales operations, or related field).
• 2–4 years of experience in sales support, sales operations, customer service, or a related administrative role.
• Strong proficiency in CRM systems and Microsoft Office (Excel, Word, Outlook).
• Excellent organizational skills with the ability to manage multiple priorities and deadlines.
• High attention to detail and commitment to data accuracy.
• Strong communication skills and the ability to work effectively with sales professionals.
• Ability to set and maintain boundaries to ensure support functions are used appropriately.

Role Expectations

• Maintain confidentiality and professionalism when handling sales data and customer information.
• Demonstrate accountability, responsiveness, and follow-through in all assigned responsibilities.
• Adapt to changing sales priorities and business needs.
• Support a culture of efficiency, accountability, and sales excellence.

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