Sales Support Specialist - Hiring Now

Sales Support Specialist #14164134
Job Description:

• Responsible for supporting the sales managers through coordination and administration of sales activity.
• Prepare sales shipping reports, open jobs, and coordinate with accounting. Order equipment for jobs, review and send acknowledgements to salesmen.
• Provide customer service to our Channel Partners by supporting their sales endeavors by answering questions regarding their orders and general inquiries as directed.

Salse Support Specialist II

• 2-5 yrs. experience
• Intermediate computer skills (Outlook, Word, Excel, PowerPoint, HPC, CRM, HOPS, DART, NAVISPHERE, TEAMS)
• Basic equipment product knowledge.
• Substantial understanding of general aspects of the job. Broad understanding of the detailed aspects of the job.
• General supervision and instructions given for routine work and detailed instructions given for new activities or special assignments.
• Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
• Exercises judgment, within defined procedures and practices, to determine appropriate actions and decision making; interact cross functionally on assignments and projects.
• Intermittent customer contact can answer basic customer inquiries.
• Consistently Lives our 7 Behaviors for Success

Principal responsibilities:

• Order all equipment and coordinate deliveries as well as maintain open and closed job files involving work orders, purchase orders, material transfers, shipping requests, invoices, and acknowledgements.
• Process order changes. Follow up with Freight Carriers, Quotation Representatives, Field Equipment Representatives and Sales Representatives as necessary to ensure accuracy and expeditious completion of jobs.
• Prepare and maintain job files including back-up paperwork as it pertains to the job.
• Issue PO’s to manufacturing plants for required equipment.
• Monthly Billing management: 25% first week, 25% second week, 25% third week and 25% fourth week.
• Prepare accurate monthly job forecasting; verify credit approvals as needed, maintain FBM updates and update weekly SSS required PBI reports.
• Ensure customer satisfaction (internal and external) by maintaining high level of communication through job completion.
• Individuals must have the ability to deal with a variety of problems and customer questions.
• Provide written correspondence to customers, vendors and managers within company policy and guidelines.
• Research billing discrepancies and assist to resolve issues.

Scope & dimensions:

• Position requires the annual booking of several million dollars of equipment per year.

Additional information:

• Strong project management skills, including the ability to organize and coordinate multiple tasks, communicate information in a timely fashion and with the appropriate sense of urgency (24-48hr turnaround time).
• Attention to customer needs and maintains a high level of discretion and confidentiality in dealing with sensitive material.
• Excellent verbal and written communications skills, organizational skills, mathematical skills, detail oriented and highly motivated.
• Ability to work both individually and as a team.
• Knowledge of Microsoft Word, Excel, Outlook, PowerPoint and Teams.
• Desire for continuous learning through cross-training.
• Experience with our products desired, not required.
• Less than 5% travel required.

Additional Information:
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra. We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is a financially strong, privately held company that is 100% consultant and client focused, operating in nearly half of the states in the U.S., Europe and India.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:

• Medical and Dental (FastTek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, and 2023!
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
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