Sales Support Specialist - Internal Sales

Position Summary

Grenadier Homes is seeking a highly motivated and flexible Sales Support Specialist - Internal Sales Coordinator to support multiple communities and assist the sales team with daily operations, customer engagement, and internal sales processes. This role requires adaptability, strong communication skills, and a customer-focused mindset. 

The ideal candidate must be willing to travel between communities as needed, work weekend and holidays, and maintain a flexible schedule as assigned. Workdays, schedules, and community locations will fluctuate weekly based on business needs. 

Key Responsibilities

Sales Support

• Assist Community Sales Managers with daily sales office operations. 
• Welcome and engage prospective homebuyers in a professional and friendly manner. 
• Provide information regarding homes, communities, floor plans, pricing, and availability. 
• Maintain model homes and sales offices to company presentation standards. 
• Support lead management, prospect follow-up, and appointment scheduling. 
• Assist with paperwork and internal sales documentation. 
• Enter and maintain accurate customer information within HubSpot CRM systems. 
• Help coordinate community events, grand openings, and promotional activities. 

Floating Community Coverage

• Travel to and provide coverage at various communities as assigned. 
• Adapt quickly to different teams, locations, and sales environments.
• Support communities during staffing shortages, peak traffic periods, vacations, or special events. 
• Maintain professionalism and consistency across all assigned locations. 

Internal Sales Responsibilities 

• Assist with internal sales activities and administrative coordination. 
• Monitor and assist with customer communication throughout the homebuying process. 
• Help ensure timely completion of required reports, files, and documentation. 
• Provide operational support to improve overall sales efficiency. 

Schedule & Availability Requirements

• Must be available to work weekends and holidays.
• Weekly schedules and assigned community locations will vary based on company needs. 
• Flexibility to travel between multiple communities is required. 
• Ability to work adjusted hours during high-volume sales periods or special events. 

Qualifications

• Previous experience in new home sales, real estate, customer service, or administrative support preferred. 
• Strong interpersonal and communication skills. 
• Excellent organizational and multitasking abilities. 
• Professional appearance and customer-focused attitude. 
• Ability to work independently and adapt in a fast-paced environment. 
• Proficiency with Microsoft Office and CRM systems, including HubSport, preferred. 
• Reliable transportation and willingness to travel between communities. 

Skills & Competencies

• Strong customer service orientation
• Flexibility and adaptability 
• Attention to detail 
• Team collaboration
• Time management and organization 
• Problem-solving abilities 
• Professional communication skills

Physical Requirements

• Ability to sit, stand, and walk for extended periods. 
• Ability to travel between communities regularly. 
• Ability to lift up to 20 pounds occasionally. 

Disclaimer

This job description is intended to describe the general nature and level of work being performed. Responsibilities and duties may change based on business needs.