Sales Support Specialist - Opportunity to Make a Difference

Job Description

Key Responsibilities:

Customer Assistance: Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring client satisfaction through various communication channels (email, phone, chat).

Sales Support: Collaborate closely with the sales team to help them meet their targets, including lead generation, managing customer accounts, and assisting in the preparation of sales materials and presentations.

Data Management: Maintain accurate and up-to-date customer records, sales reports, and other relevant data in CRM system.

Order Processing: Process sales orders, track shipments, and ensure timely delivery of products or services to customers.

Documentation: Prepare and review sales contracts, proposals, and quotations in collaboration with the sales team.

Troubleshooting: Assist customers in resolving product or service-related issues, working closely with technical support and other teams when necessary.

Market Research: Stay updated on industry trends and competitor activities to provide valuable insights to the sales team.

Reporting: Generate sales reports and assist in analyzing sales data to identify opportunities for improvement and growth.

Qualifications:

• Previous experience in a sales support or customer service role is required.
• A bachelor's degree is preferred, but candidates with a high school diploma and relevant work experience will be considered.
• Exceptional communication and interpersonal skills.
• Proficiency in using CRM software and Microsoft Office Suite.
• Strong organizational and multitasking abilities.
• Self-motivated, detail-oriented, and able to work independently in a remote setting.
• A passion for customer satisfaction and a commitment to delivering high-quality service.