Sales Support Specialist, Wholesale

Tecovas is the first direct-to-consumer western brand, founded with the simple goal of making the world’s best western boots, apparel and leather goods - and selling them at a fair price. We are a brand revolutionizing a category and welcoming first-time boot buyers and western enthusiasts alike. 

Tecovas is looking for a Sales Support Specialist, Wholesale will support day-to-day operations by managing administrative tasks, coordinating customer communications, and supporting sales initiatives. Reporting directly to the Senior Manager, Wholesale Operations, you will be responsible for entering customer orders, troubleshooting customer issues, and facilitating smooth interactions between customers and operations. The ideal candidate is highly organized, customer-focused, and has strong written and verbal communication skills.

What you’ll do:

• Account Communications 
  
  
  
  • Act as the day-to-day point of contact for Wholesale (WHSL) partners 
  
  
  • Respond to inquiries, provide updates, and handle requests in a timely, professional manner 
  
  
  • Identify and escalate trends in customer requests and gaps to help drive continuous improvement 
  
  
  • Collaborate with Order Management to ensure accounts are informed of issues with orders, including delays, shortages, or other impacts 
  
  
  
  


• Customer Onboarding System Support 
  
  
  
  • Maintain accurate data in systems to support the onboarding of new WHSL accounts. Includes requesting documentation, maintaining clear account information, and training accounts on B2B platform
  
  
  
  


• Sales Entry & Coordination 
  
  
  
  • Support the WHSL Sales team with seasonal order submissions, linesheet distribution, pricing, and product info 
  
  
  • Manually enter orders as provided by accounts in various forms 
  
  
  • Maintain excellence in customer service and order entry practices 
  
  
  
  


• Various Sales Support Tasks 
  
  
  
  • Execute RMAs 
  
  
  • Coordinate response to billing issues 
  
  
  • Monitor and maintain MAP Policy 
  
  
  • Execute data entry as needed for new customer platforms and systems 
  
  
  
  

Experience we’re looking for:

• Excellent written and verbal communication skills. 


• Detail-oriented with a customer-centric mindset for delivering radical hospitality solutions.


• Comfortable working with regular data entry and proficient Excel skills.


• Familiarity with wholesale and retail landscape. 


• Bonus points for experience in NetSuite, ElasticSuite, retailer platforms, or B2B Platforms.

What you bring to the table:

• You are willing to adapt and learn new processes, tap into AI, and leverage data to execute the job efficiently.


• You possess excellent communication skills, both written and verbal. You can kindly and professionally handle all requests that come in and escalate as needed.


• You are detail-oriented with strong organizational skills.

Non-Exempt (Hourly) Full-Time Benefits & Perks: 

• We offer insurance plans that pay 79-90% of your health premium coverage and 100% of your dental & vision insurance coverage for your family/dependents


• Paid Parental Leave


• Competitive salary


• Generous employee discounts!

About Us:

Based in Austin, TX, Tecovas brings the spirit of the West to the modern consumer. Handcrafting the best Western footwear, workwear, apparel, and accessories, Tecovas has grown rapidly since its founding as the first digitally native Western brand in 2015, serving customers through www.Tecovas.com, Tecovas Stores from coast to coast, and select wholesale partners. We’re certainly growing- and hiring passionate, humble, positive, and talented people determined to help us continue to grow!

Important note: We strive to hire values-aligned people because we believe it takes each and all of us to be successful, and lead with grit, speed and a clear vision of where we’re headed. In a remote setting, interviewing at Tecovas may include phone interviews, virtual “on-site” interviews, and on-the-job mock cases. We are committed to run a thorough process for candidates with whom we identify a potential match, and we will do our best to follow-up with each and every applicant! If you’re on the fence, just give it a try! 

Hiring process and disclaimer: Should you receive an offer from us after going through the interview process, a background check will be conducted prior to onboarding. The results of a background check are evaluated as part of the hiring process, but this does not mean that you will not be considered for the job based upon the results. We are an equal opportunity employer and we encourage everyone to apply.