Salesforce Administrator

We need a

Salesforce Administrator

for a 6+ month contract-to-hire role at our Healthcare client in

Los Angeles, CA .

The role will be

REMOTE, but we need someone who lives in

Southern CA

so that after conversion to full-time Permanent status, he or she can come onsite in Los Angeles for quarterly meetings

.

Also, the person in this role MUST

not

require immigration sponsorship, meaning that he or she MUST have a

green card or be a US Citizen

.

Primary Responsibilities

The Senior Salesforce Administrator will

own the CRM functional properties , as well as help develop, implement and enhance the platform. Primary duties include handling the

day-to-day configuration, support, maintenance and improvement of the CRM platform

in order to better serve our clients and the Customer Support team as well as:

Managing system changes

without interruption to the user by responding to change requests and proactively identifying needed changes to improve system usability

Manage

user access (MFA/SSO)

including

new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules .

Documenting all processes that impact / relate to Salesforce.com

Delivering User Assistance, Training, Adoption and Satisfaction

Monitoring and delivering Data Quality, Migration and Maintenance

Monitoring and managing

exception logs

for back end system integration with SFDC

Creating and maintaining

reports

and

dashboards

Essential Functions

Manage Salesforce.com instances

including support requests and escalated administrative needs of users by providing prompt and complete resolution to technical challenges and business support issues

Hands on

configuration

of all new and existing Salesforce.com features including

user management, security, custom objects/fields, page layouts, validation rules, workflows/Process Builders, Flows, Lightning Pages, Custom Metadata Types, Custom Settings, Managed Packages

Assist in understanding and

resolving process bottlenecks, data issues

and inconsistencies towards operational efficiencies. Anticipate challenges and scale processes, technology and team to support the growth of the business

Participate in

change management

and deployment process

Hands on

Data management

- including

exporting/importing

data as appropriate, monitoring and managing

exception logs

for back end system integration with SFDC;

managing duplicate records ; identify, debug and develop improved data interfaces and integrations with other systems

Keep up to date with Salesforce releases, features and best practices

Perform

system maintenance

including security reviews, release updates, Health Check, and Optimizer.

Required Qualifications

Bachelor's degree in computer science, business administration, or a related area or 8 years of relevant experience

Certified or in progress of completing

Salesforce.com Advanced Admin

5+ years of Salesforce.com advanced administration

experience including experience with

Data loader, IDE, Workbench, Ant, VS Code

5+ years of experience working in

Agile

environment

4+ years of experience with managing

Sales Cloud, Service Cloud, Communities, Marketing Cloud , etc.

3+ years of experience using

SOQL, VF, Lightning Components, JIRA

and process flow tools

3+ years of experience building

web-based UIs

and

Lightning UIs / Components

3 + years of experience utilizing

HTML, JavaScript,

and/or

CSS

Experience managing at least 2 deadline-driven projects simultaneously

Ability to work on-call rotations

Education:

BA/BS Degree in Computer Science, Engineering, Information Technology or related field.

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