Salesforce Solution Architect

What is the opportunity?

The Salesforce Solution Architect is responsible for managing the platform health, maintenance, best practices and enhancements to Salesforce platform for Advisors, Associates and other Business Groups (including C&C firms using Nexus) in terms of org configuration, analytics, and support for RBC US Wealth headquartered in Minneapolis, MN. As Salesforce is a critical application for RBC US Wealth Management, the purpose of this role is to help drive the roadmap of Salesforce so that our advisors can continue to efficiently manage their Client relationships. Reporting to the Director of WealthX, this role is accountable for being a key contributing member of the RBC US Wealth management Salesforce Center of Excellence (COE).  This role acts as the solution architect across our Service Cloud, Financial Services Cloud (FSC) and Experience Cloud implementations which are all Lightning orgs and we are driving the cutting edge of Salesforce innovation.

What will you do?

• Lead Advisor Desktop roadmap/enhancements by developing customized solutions within the Salesforce platform to support critical business functions and meet project objectives, client requirements and company goals
• Lead application design sessions while consulting with all company stake-holders on new requirements and optimization of existing capabilities on the Salesforce platform
• Lead collaboration with the IT Team on the implementation of change management best practices
• Lead and communicate operational procedures and best practices with useful documentation and on-boarding for new and existing users
• Proactively identify and convey timely Salesforce-related information to our employees
• Effectively lead communicates and builds rapport with team members, stakeholders and business partners using a variety of techniques and collaboration from initiation to close.  Resolves conflicts/issues of medium complexity and escalates others as appropriate
• Actively participate in weekly project status meetings and ensure assigned tasks are completed on time to support project deliverables

What do you need to succeed?

Must-have

• 4-5+ years Salesforce Admin experience
• Bachelor’s Degree in Computer Science, Information Systems, General Business or Economics or Finance or Accounting or Mathematics
• Demonstrated ability in written and oral communication skills along with strong presentation skills. Ability to determine the information and communication needs of the stakeholders and project.
• Strong organizational, project management and time management capabilities.
• A strong understanding of technology and/or financial services industry.
• Deadline-driven and results-oriented; able to meet consistently high quality standards while handling a variety of tasks and deadlines simultaneously.
• Minimum Salesforce Certifications - Salesforce Certified Admin, Salesforce System Architect, Salesforce Application Architect (ALL required)
• Strong knowledge of Financial Services Cloud, Service Cloud & Einstein
• Experience with different deployment techniques as change sets, ants and Jenkins
• Hands on experience with Salesforce Automation tools as Process Builder, Visual Flows, Approval Processes

Nice-to-have:

• Experience working with different Business groups to understand their current processes and recommend designs/architecture using the Salesforce platform to help improve efficiencies
• Collaborated with other team members and developers to build a scalable solution using Salesforce

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program include competitive compensation and flexible benefits, such as 401(k) program with company-matching contributions, health, dental, vision, life, disability insurance, and paid-time off.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Opportunities to do challenging work.
• Opportunities to build close relationships with clients.

The expected salary range for this particular position is $90,000-$160,000, depending on your experience, skills, and registration status, market conditions and business needs.

You have the potential to earn more through RBC’s discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

• Drives RBC’s high-performance culture
• Enables collective achievement of our strategic goals
• Generates sustainable shareholder returns and above market shareholder value

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.