Salesforce Specialist

Job Description

The Salesforce Specialist, Global CRM will be a key role in the Global Sales Operation team to drive Evident’s commercial engine excellence, s/he will support the global CRM integration and harmonization, as well as the continuous improvement of business process for the entire customer lifecycle management in CRM.

This role will be the liaison between Sales, IT and other commercial functions to establish a standard process to manage and prioritize CRM end-user requests. S/he will also lead the CRM business process harmonization across regions of the microscopy business, to ensure effective pipeline management, demand generation as well as other processes (e.g. case management) being followed rigorously by the commercial team.

The ideal candidate is a self-starter that has a deep knowledge in Salesforce system (CRM) and can lead cross-functional projects to ensure the on-time-delivery of desired outcome.

Job Duties

Responsibilities:
 
•    Offers general overall support to the sales team in the CRM environment
•    Facilitates the continued development of SOPs and training materials
•    Supports the enhancement and change requests process
•    Manages changes on a variety of CRM-related requests, i.e., Quote Templates, Territory Management, etc.
•    Assists with inquiries, onboarding and troubleshooting as needed
•    Stay current with industry best practices and technologies, explore, and propose technical solutions to continuously improve sales team’s productivity.

Job Requirements

•    Bachelor’s degree in Science, Engineering, Business or a related field, or experience that gives the same learning
•    4+ years of progressive and tangible experience in business process improvement, CRM management, sales, sales management in life science and/or healthcare businesses
•    Collaborative communication and influencing skills
•    Demonstrable success in cross-functional projects in a global environment.
•    Ability to manage multiple projects in a fast-paced, global environment with great attention to details
•    Proficient knowledge of the CRM system (Salesforce) and working knowledge of critical CRM technical terminologies
•    Strong knowledge in opportunity-quote-case business process in Salesforce with real-life experiences
•    Analytical mindset with a data-driven approach to decision-making

Core Evident Behaviors 
Think Big - Sets ambitious goals, thinks beyond the immediate and works outside of own area for insight and inspiration to excel 
Own the Outcome - takes a high degree of personal accountability and ownership, and embraces a customer-centric approach to prioritization, planning, and work 
Test. Decide. Go. -Open minded, willing to try new things, balances risk with agility in a culture of learning and rapid growth, moves at pace to get the right things done 
Kaizen Everywhere, Everyday - Solicits feedback to enhance effectiveness; continually identifies and drives improvement and new ways of working, operating, and thinking 
Grow Together - Listens openly, embraces learning, and values diverse perspectives to spark ideas and build a stronger, more dynamic team

Annual salary 62K - 78K, plus 5% annual corporate bonus target

Evident Scientific MIS is an equal opportunity employer.