Sales/Retail Claims Associate (Stanley, WI)

 Position Purpose: To serve as the primary point of contact for customer inquiries, feedback, claims and complaints. Providing support for the sales team as available. 

Core Value Expectations: 

 • Actively pursue high character, high trust, and high performance personally, corporately, and in all aspects of the position. 

 • Provide distinctive quality and unparalleled customer service both internally and externally.

 • Demonstrate and promote integrity, respect, and teamwork.  

 • Invite others to help you grow through living authentically with nothing to prove, lose or hide. 

 • Evidence humility by actively receiving teaching and mentoring. 

Primary Role Expectations:  

• Establish and maintain positive relationships with existing customers.  

• Acquire all necessary information from the customer for a claim (i.e. Sales Order, Sales Rep, etc.). 

• Process Return Goods Authorizations (RGAs). 

• Enter customer credits.

• Research and discuss discrepancies with appropriate department(s). 

• Manage and research open orders. 

• Become acquainted and proficient with post frame and shed construction methods.

• Become acquainted and proficient with our price book. 

• Become acquainted and proficient with our various product lines. 

• Become acquainted and proficient with our software.  

• Help enter Sales Orders when available.

• File claims when defective products are discovered. 

• Receiving for special order products.  

• Other duties as assigned. 

Qualifications:  

• Regular and predictable attendance is an essential job function.

• Strong phone skills.  

• Great customer service skills are a must! 

• Comfortable multi-tasking and prioritizing tasks without guidance.  

• Have excellent communication and interpersonal skills with a positive attitude.

• Experience with Office Productivity Tools (Word, Excel, PowerPoint, Outlook) and ability to learn and use ERP systems.  

Education and Experience Requirements:  

• High school diploma or GED.  

• At least two years of related customer-facing experience is preferred. 

Physical Requirements:   

• Must be able to lift a minimum of 25 lbs.  

• Walking, standing, sitting for long periods, climbing, squatting, bending, lifting, and kneeling are all required physical aspects of the job. 

 Other Aspects:

    General:  

   • Job Type: Full-time 

   • Hourly w/overtime – based on experience.  

   • Weekly pay 

 Schedule:  

• 8-hour shift during current Hixwood hours, generally 6:30am – 4:30pm w/ occasional Saturday mornings. 

 Benefits:  

• 401(k)  

• Health insurance 

• Dental insurance 

• Vision insurance 

• Health savings account  

• AFLAC  

• Paid time off 

• Holiday Pay 

• Voluntary life insurance 

• Voluntary disability insurances