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Salon Operations Lead

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Job Description - Salon Operations Lead

Neroli Salon & Spa is seeking an enthusiastic and dedicated Salon Operations Lead to lead our team to consistently deliver a 5-star guest experience. This role focuses on coaching, mentoring, and inspiring the retail team to ensure guests receive a memorable and elevated experience from beginning to end. The Salon Operations Lead will help meet overall salon & spa benchmarks by overseeing key aspects of daily operations, focusing on staff development, retail success, and guest satisfaction.



Key Responsibilities:




    • Oversee daily front desk operations, including guest check-in/check-out, appointment scheduling, payment processing, and store opening/closing procedures.

    • Lead by example to foster a culture of professionalism, hospitality, and accountability.

    • Support onboarding, training, and mentoring of new hires to ensure a seamless and elevated guest experience.

    • Coach and guide non-technical team members through regular feedback and development planning.

    • Monitor and drive retail performance through strategic goal-setting, product education, and coaching.

    • Maintain strong product knowledge in Aveda and Ultraceuticals to support team development and guest consultations.

    • Conduct one-on-one meetings and performance reviews to support ongoing team development.

    • Ensure Aveda rituals and concierge services are consistently executed to brand standards.

    • Collaborate with senior leadership on operational improvements and strategic initiatives.



    Qualifications:



    • 2 years of experience in a leadership or management role

    • Experience in a salon and spa setting

    • Previous retail and/or salon management experience

    • Strong leadership and communication skills, with a passion for guest service.



    Location:


    Neroli Salon & Spa -Mequon

    Original job Salon Operations Lead posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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