Salon Operations Lead

Neroli Salon & Spa is seeking an enthusiastic and dedicated Salon Operations Lead to lead our team to consistently deliver a 5-star guest experience. This role focuses on coaching, mentoring, and inspiring the retail team to ensure guests receive a memorable and elevated experience from beginning to end. The Salon Operations Lead will help meet overall salon & spa benchmarks by overseeing key aspects of daily operations, focusing on staff development, retail success, and guest satisfaction.

Key Responsibilities:

• Oversee daily front desk operations, including guest check-in/check-out, appointment scheduling, payment processing, and store opening/closing procedures.


• Lead by example to foster a culture of professionalism, hospitality, and accountability.


• Support onboarding, training, and mentoring of new hires to ensure a seamless and elevated guest experience.


• Coach and guide non-technical team members through regular feedback and development planning.


• Monitor and drive retail performance through strategic goal-setting, product education, and coaching.


• Maintain strong product knowledge in Aveda and Ultraceuticals to support team development and guest consultations.


• Conduct one-on-one meetings and performance reviews to support ongoing team development.


• Ensure Aveda rituals and concierge services are consistently executed to brand standards.


• Collaborate with senior leadership on operational improvements and strategic initiatives.

Qualifications:

• 2 years of experience in a leadership or management role


• Experience in a salon and spa setting


• Previous retail and/or salon management experience


• Strong leadership and communication skills, with a passion for guest service.

Location:

Neroli Salon & Spa -Mequon