SCA Quality Assurance Representative I (2nd Shift)

Essential Duties and Responsibilities:

• Reviews completed work and administers the company's quality control procedures to ensure all client work is at or above required accuracy rates:




• Review all scanned documents.


• Review doc ID and dates for accuracy.


• Review and log error codes.


• Make corrections for identified errors.




• Verify completed work and perform all program checks specified at the beginning and at the end of a job.


• Conduct auditing of completed client work to check for accuracy.


• Audit completed work of Quality Assurance Representative I.




• Complete paper to image audit.




• Update operators Quality Control reports.


• Completes QC meetings with team members to discuss and review errors.


• Reference work instructions as needed.


• Required to attend mandatory meetings and trainings, work scheduled overtime with minimal notice, and perform other duties as assigned per business needs.

Qualification Requirements –

 To perform the job successfully, an individual should demonstrate the following:

• Must be at least 18 years of age.


• Able to read, write and speak English.


• Able to maintain confidential information.


• Successfully pass and maintain acceptable background checks and security clearances.


• Must have knowledge of the General Clerk I position.


• Able to type 8,000 keystrokes per hour.


• Basic computer knowledge and Microsoft Suite experience.


• Ability to problem solve and think critically.


• Above average written and verbal communication.