SCADA Infrastructure Technologist - Detroit, MI

Burrow Global is seeking to hire an experienced SCADA Infrastructure Technologist for a two-year assignment in Detroit, MI.

Candidates for this position will be responsible for overseeing, designing, implementing, managing, documenting, and supporting the organization’s infrastructure components including network, storage, process control systems, servers, IoT devices, radio, and data communications. 

ESSENTIAL JOB FUNCTIONS:

• Responsible for provisioning, installing/configuring, operating, and maintaining infrastructure including Distributed Control Systems (DCS), Supervisory Control and Data Acquisition (SCADA) systems, and Programmable Logic Controllers (PLC) systems, radio and network hardware and software and related peripherals.


• System administration for the organization’s DCS and PLC servers including servers, workstations, historians, and controllers


• Consult, coordinate, and communicate with business units and Information Technology (IT) staff providing solutions and recommendations that integrate with current and future databases, applications, and infrastructure architectures.


• Responsible for capacity planning and management, security planning and management, data management, systems maintenance, and performance management of one or more systems. Participate in planning for hardware, software, and infrastructure.


• Participate in technical research and development to enable continuing innovation within the system and infrastructure.


• Responsible for administering, maintaining and supporting the organization’s network and system infrastructure and security including installation, documentation, administration and maintenance activities. Responsible for reviewing all technical network and system designs and ensuring that they meet business and technical requirements and network and system infrastructure and enterprise standards.


• Plan, design, and implement additions, upgrades, replacements, or retirements of network and communications infrastructure.


• Perform new software releases, upgrade, evaluate, and install patches, and resolve network and communications hardware and software-related problems.


• Determine requirements, design, install, and maintain network and communications infrastructure.


• Perform shift work which includes day, afternoon, night, weekend, and holiday assignments.


• Follow security and safety policies and procedures in carrying out work duties.


• Provide on the job training.

RELATED JOB FUNCTIONS:

• Assist other IT staff and IT management as needed with overflow activities involving the support and maintenance of networks, servers, storage, and data center facilities, and the installation, decommissioning, and relocation of related IT equipment.


• Perform related work duties as assigned.

 SUPERVISION EXERCISED:

Incumbents for this position may be required to perform team coordination activities within the functional unit.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

KNOWLEDGE OF:

• Water and/or wastewater business functions, treatment processes, and distribution systems is highly desired. 


• IT network infrastructure and systems including sensors, programmable logic controllers (PLCs), human-machine interfaces (HMIs), and supervisory control and data acquisition (SCADA) systems


• Making complex programming changes, PLC, Operation Interface Terminals, HMI graphics, control logic, DCS and Ovation systems, including the development of new displays, equipment installations and workstations


• Multi-protocol systems and extensive implementation experience with multi-vendor network systems


• Network and server security and monitoring


• Cybersecurity best practices


• Virtualization concepts, storage devices such as SAN, NAS, etc.


• Concepts, practices, and procedures (COBIT and ITIL), including Change Management, Software/Systems (Rockwell Asset Center) Development Life Cycle for application development and management


• Hardware, software, application, database and network environments


• Principles and techniques of application development and languages


• Principles and techniques of systems analysis, design and development lifecycle


• Installation and maintenance of hardware, software, application, database, and network components


• Microsoft Office Suite including Word, Excel, and PowerPoint

SKILL TO:

• Use advanced technology


• Independently, and as part of a team, provide timely high-quality customer-focused services that provide the capacity for IT project delivery


• Work in a busy environment, with frequent interruptions and still be able to prioritize and resolve conflicting requests


• Work in a professional manner with access to confidential and other data types


• Exercise good judgment, discretion, maintain confidentiality, and work with independence, initiative and professionalism


• Resolve technology and user issues both verbally and in writing to end-users of varying computing skills


• Deliver quality written and visual presentations, including the ability to make technology understandable to end-users


• Understand and translate the needs of varied users into IT technical requirements


• Plan, design and implement additions, upgrades, replacements, or retirement of SCADA network, DCS systems, instrumentation and infrastructure systems


• Review all technical SCADA network and DCS system designs and ensuring that they meet business and technical requirements, and SCADA network and DCS system infrastructure standards


• Perform new software releases and upgrades; evaluate and install patches and resolve SCADA and DCS hardware and software related problems


• Determine requirements; and design, install, and maintain SCADA network and DCS communications infrastructure

ABILITY TO:

• Demonstrate leadership skills and mastery of IT principles and procedures


• Organize, perform and/or coordinate technology tasks and projects


• Install, remove, and make modifications to technology


• Instruct groups or individuals on technology


• Deliver quality customer service to users


• Write technical and non-technical documentation


• Interact and communicate with IT staff and business users


• Apply IT policies and programs in a manner aligned with the Organization mission, goals, and strategies


• Learn new application software packages, operating systems, and IT processes and procedures


• Effectively utilize appropriate security and safety equipment and procedures


• Understand and follow verbal and written instructions


• Establish and maintain effective working relationships with others


• Communicate effectively, both verbally and in writing


• Maintain regular and reliable attendance


• Communicate frequently with team members and other units across the Organization about process, equipment or potential problems


• Develop proficiency in unit specific operations and software


• Direct team activities or work as a team member


• Provide technical support resolving incidents, including creating and closing work orders, planning and scheduling of work orders.


• Maintain the PLCs, Ovations, and HMI; maintain the interfaces with instrumentation devices and upgrades as needed


• Perform work-related duties of a SCADA Technician and Instrumentation Technician (EICT-I) as assigned


• Investigate user concerns and complaints to determine gaps in system efficiency; provide direct assistance in the solution of unusual or difficult maintenance problems involving instrumentation and DCS systems

REQUIRED EDUCATION AND EXPERIENCE (position requirements at entry)

• Associate’s degree in computer science, Information Technology or related discipline


• A minimum of one (1) year of experience as a SCADA Technician, Network Administrator

OR

• High School Diploma or GED and


• A minimum of three (3) years of experience as a SCADA Technician, Systems or Network Administrator

AND

• Possess a technology-specific entry-level certification (i.e. Comp TIA Networking⁺, Storage⁺ or Server⁺) or combination of related work experience and education


• Meet all the requirements to advance to Infrastructure Administrator Level 2 within two (2) years of Level 1 designation

 Other Requirements:

• Must have a valid Michigan Driver’s License and the ability to drive a motor vehicle on all terrain.


• US Citizen or Permanent Resident of the United States is required


• Ability to work irregular hours, to commute to the organization’s facilities and work sites, and respond to after hour emergencies and on-call responses

No Per diem or relocation assistance is available on this assignment.