Scheduler

About Total Care Connect

Total Care Connect is a fast-growing healthcare startup on a mission to make in-home preventive care accessible, convenient, and impactful for patients across the country. We partner with insurance providers and clinicians to bring top-tier healthcare directly to patients' doors. If you're passionate about helping people, driven by results, and energized by a fast-paced environment, we want you on our team.

Why Join Us?

• Competitive Base Salary: $45K–$50K for experienced, high-performing professionals
• Performance-Based Pay: Earn commission for every completed in-home appointment
• Meaningful Mission: Help patients access essential preventive healthcare
• Startup Culture: Make a direct impact, grow quickly, and shape the future with us
• Comprehensive Benefits:
  • Health, dental, vision, life, and disability insurance
  • 401(k) with company match
  • Paid Time Off (PTO)
  • Career development opportunities
     

What You’ll Do

High-Volume Outreach

• Make 70+ outbound calls daily to prospective or existing insurance members
• Clearly communicate the value and convenience of in-home preventive services
• Engage members with empathy and professionalism
   

Appointment Scheduling

• Convert pre-qualified members into scheduled visits
• Coordinate details and follow up to ensure successful appointments
• Educate patients on what to expect and confirm eligibility through insurance
   

Hit & Exceed Goals

• Meet or exceed daily/weekly metrics (e.g., 5 appointments/day, 25/week)
• Earn commission for every completed appointment — top performers reach $60K+ OTE annually
   

 Track & Optimize Outreach

• Log every touchpoint — calls, voicemails, texts, and emails
• Use standardized templates and messaging for consistent follow-up
• Stay organized while managing multiple patient interactions daily
   

 Collaborate & Improve

• Work with team members to refine scripts and outreach strategies
• Provide feedback to improve patient engagement and scheduling success
• Embrace a startup mindset: flexible, proactive, and open to change
   

What You Bring

• 1+ year of experience in outbound sales, call centers, healthcare coordination, or a performance-based role
• Strong phone presence with persuasive communication and objection-handling skills
• Highly organized and goal-oriented, with a self-starter mentality
• Familiarity with Medicare/Medicaid or insurance benefits is a plus (not required)
• Team player who thrives in fast-moving environments and is open to feedback
   

Compensation & Benefits

• Base Salary: $45,000–$50,000/year (depending on experience)
• Commission: Earn extra for every completed appointment
• Total Earnings Potential (OTE): $60,000+ annually
• Benefits Include:
  • Medical, Dental, Vision Insurance
  • 401(k) with Company Match
  • Paid Time Off (PTO)
  • Career growth opportunities in a scaling startup