Scheduler

Job Summary:

We’re looking for a Scheduling Assistant to join our dynamic team! In this role, you’ll work alongside the Scheduling Coordinator to ensure smooth schedules, cover open shifts, and keep the gears of our organization turning. No two days are the same here, so if you’re excited by a role where every day brings something new, this might be the perfect fit for you!

Essential Functions:

• Professional Communication: Maintain open, productive, and professional relationships with all team members and clients. Your clear communication and writing skills will keep everyone on the same page.
• Master of All Communication Styles: You’ll be comfortable and effective in all forms of communication including telephone, email, face-to-face, and written.
• Scheduling: Create and manage schedules for both Persons Served and NHV Team Members, tailoring them to meet various needs.
• Shift Coverage: Swiftly cover open shifts, including PTO requests, sick call outs, no shows, and schedule adjustments, so we’re always ready to serve.
• Notification Management: Verify notifications from our time center, “QS Mobile,” and follow up as needed to keep everyone informed and updated.
• Training Coordination: Schedule and coordinate training shifts for all team members to ensure they’re equipped and confident in their roles.
• Attendance Tracking: Keep accurate attendance records for our team members, supporting both accountability and development.
• Software Collaboration: Work directly with time center software representatives to ensure everything is functioning smoothly and efficiently.
• Additional Support: Take on other projects and duties as assigned by the leadership team, contributing your creativity and initiative.

Qualifications:

• Thrives in a Fast-Paced Environment: You enjoy the energy and excitement of a constantly changing role. You’re organized, dependable, and always follow through, with a proactive, self-starter mindset.
• Critical Thinking & Creativity: You’re a natural problem-solver who can think on your feet and approach challenges with “outside-the-box” solutions.
• Schedule Savvy: Experience in schedule writing or maintenance is a plus, but a willingness to learn is essential.
• Core Values: You exemplify New Heights Ventures’ core values of service, inclusion, and integrity in all that you do.
• Team Player: You can establish and maintain effective relationships with board members, supervisors, and team members alike.
• Adaptability: You’re open to learning new skills and adapting to a variety of situations.
• Certification-Ready: First Aid and CPR certification are required. If you need to recertify, we’ll take care of it!

Physical Requirements

• This role takes place in a typical office setting to include:
• Ability to sit at a desk and use computer with related tools for an 8 hour work shift
• Vision to independently view computer screen or printed materials and graphics
• Ability to lift and carry office materials weighing up to 25 pounds
• Hearing and speech skills to effectively communicate in English, in person, and over the telephone
• Free from any physical limitations that would prevent the Scheduling Assistant from performing essential job duties, either with or without a reasonable accommodation.