Scheduler

Join West Coast Dental - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Our team is growing, and we are seeking to fill a number of key positions within our organization including this opportunity in Hawthorne, CA for a Full Time Scheduler.

The regular hours for this position are 7:30 a.m. to 4:30 p.m., Monday through Friday.  These hours will be subject to change as business needs dictates; weekends may be scheduled occasionally on an as needed basis.

This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!

Primary Responsibilities and Essential Functions of the Position:

• Answer incoming calls related to new cases requesting a Rush service


• Answer incoming calls related to the turn-around time of a case already in the lab


• Call on incoming cases that have insufficient time for fabrication


• Call on all late cases due to production delays


• Document all COD refused cases


• Re-enter cases for billing purposes


• Check QC pull report and make necessary changes and adjustments to dates


• Open and set up new accounts and prospects accounts for cases and product orders


• Re-activate existing accounts that begin to send cases again


• Enter new case information into dental lab management software daily


• Verify case received against account number


• Search and identify incorrect case accounts


• Enter hold cases for DLMs and apply case bar code label accordingly


• Enter lab verification cases


• Generate and check the variety of reports and update accordingly


• Gather information, record in system, resolve mixed case issue scenarios


• Performs other related duties as assigned by the department manager


• Responsible for all IOS and digital case entries (Downloading & Entering) when needed

Skills and Abilities Required:

• Strong computer skills – MS Office - Excel, Word, Outlook


• Intermediate level of comprehension of dental terminology


• Ability to manage the daily work load following management policies and procedures


• Good organization skills


• Strong verbal and written communication skills


• Strong computer skills – MS Office - Excel, Word, Outlook


• Type a Minimum of 30 WPM

Minimum Education and Experience Required:

• Preferred: High school diploma or GED


• 2+ year Professional experience

Hazardous Materials or Equipment Used:

• All Office Equipment

Physical Requirements:

• Works in an office environment, with good ventilation and normal noise levels from office equipment.


• May have long periods of sitting at desk and high volume phone calls.


• Regular need to write or use a keyboard to communicate through written means.


• Some lifting between 5 to 20 lbs. may be required.