Scheduler

Scheduler – Make a Difference Every Day

Looking for a career where what you do actually matters? You just found it.

Senior Helpers, a leading international senior home care company, is looking for an energetic, organized, and people-loving Scheduler to join our Ames team. In this role, you’re the heartbeat of our operation—connecting caregivers with clients and making sure everyone gets the support they need, when they need it.

This isn’t your average scheduling job. You’ll be solving puzzles, supporting an amazing team of caregivers, and helping seniors live safely and comfortably at home. Every day is a little different—and every day makes a real impact.

If you love a fast-paced environment, enjoy thinking on your feet, and take pride in keeping things running smoothly, you’ll fit right in here.

Why you’ll love it here:

You’ll make a real difference in people’s lives—every single day

Be part of a supportive, team-first culture

Work with a company that truly values and invests in its people

Grow your skills while helping others thrive

At Senior Helpers, we don’t just fill schedules—we build relationships, support our community, and take care of each other along the way.

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What You’ll Do

Manage daily scheduling operations with a focus on efficiency, accuracy, and client satisfaction

Match caregivers to clients based on care plans, availability, and compatibility

Maintain a complete and accurate schedule at least 7 days in advance

Respond quickly and effectively to call-offs, emergencies, and scheduling conflicts

Communicate schedule updates and caregiver changes clearly and proactively to clients and families

Track and document all scheduling updates in company systems

Serve as a key point of contact for client families regarding scheduling needs

Answer phones and serve as a front-line support for the office

Help keep the Ames office running smoothly day-to-day

Collaborate with internal team members to identify hiring needs

Help maintain caregiver compliance by tracking certifications, licenses, and required documentation

Assist in the field as needed, including caregiving support and completing client assessments

Report directly to the Director of Operations (DO)

Build strong relationships with caregivers and clients to foster a positive experience

Support leadership in resolving concerns, incidents, or service issues

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What You Bring

High School Diploma or GED required

At least 1 year of scheduling, staffing, or logistics experience preferred

Customer service experience strongly preferred

Home care or healthcare experience (including caregiving or assessments) is a plus

Strong organizational and multitasking skills in a fast-paced environment

Excellent communication and interpersonal skills

Ability to think quickly, problem-solve, and make sound decisions

Comfortable handling multiple phone lines and high call volume

A team-oriented mindset with the ability to also work independently

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Why Join Senior Helpers?

Competitive pay + bonus opportunities

401(k) with company match

Health, Dental, and Vision Insurance

Short-term & Long-term Disability

Life Insurance

Paid Time Off

Pay On Demand options

Employee discount programs

A supportive, team-driven culture where your work truly makes a difference

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Senior Helpers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, age, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.