Scheduler

Scheduling Coordinator – Hospice
Location: Milpitas, CA
Pay Range: $25.00 – $28.00 per hour
Job Type: Full-Time

Join the Sequoia Difference

At Sequoia Hospice, we’re passionate about delivering life-changing service with compassion, dignity, and excellence. Serving a uniquely diverse community, our mission is to provide individualized care that supports a smooth and safe transition home for our patients.

We’re growing and looking for an experienced, compassionate Scheduling Coordinator to join our high-performing team!

Position Summary

The Scheduling Coordinator is responsible for managing all aspects of the staffing process and completion of workflow in Home Care Home Base to support operations of the Hospice Agency. This position also requires establishing and maintaining positive relationships with internal staff, clinical field employees, contract staff, patients/families, and referral sources, responding to staff requests/concerns, and maintaining information to assist in the coordination of patient services and staff availability

Key Responsibilities

• Serve as the primary and secondary responder to all inbound phone calls.

• Maintain information involving current staff and contract staff demographic information, skill sets, availability and productivity levels.

• Assist the Intake department by supplying staffing solutions to new patient referrals.

• Accurately complete all workflow associated with staff requests for scheduling changes, caseload reassignments, recertification of services, new referral scheduling, missed visit, visit time exceptions, visit time change requests.

• Support clinical leadership by maintaining the proper daily workflow of tasks.

• Communicate effectively, professionally, and thoroughly with staff regarding coordination of care expectations, educates and enforces deadlines, and establishes and maintains positive working relationships with current staff and contract staff.

• Demonstrate commitment, professional growth, and competency.

• Provide insight to identify needs for additional staff.         

• Maintain comprehensive working knowledge of contractual staff relationships.

• Serve as an administrative support resource for all clinical and marketing staff.

• Ensure compliance with all state, federal & Medicare regulatory requirements.

Qualifications

• 2+ years of scheduling experience in a health care setting, hospice experience preferred

• 2+ years of EMR system experience, Home Care Home Base experience preferred

• Demonstrates strong written and oral communication skills in person, over the phone (verbal and text) and over email.

• Establishes productive organizational skills and habits.

• Provides excellent customer service skills.

• Strong team skills.

• Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.

• Ability to multi-task in a fast paced office environment.

Why Choose Sequoia Hospice?

Sequoia is part of the Cornerstone/Pennant Group, with nearly 80 locations nationwide. While we benefit from a strong network, we operate as a close-knit local team. Our culture is built on the belief that great people create great care.

We empower our staff to innovate and lead with heart, guided by our CAPLICO Core Values:

• Celebration

• Accountability

• Passion for Learning

• Love One Another

• Intelligent Risk Taking

• Customer Second

• Ownership

If you’re passionate about providing exceptional care and want to help build the best Hospice agency in the Bay Area, we’d love to meet you!