Scheduler

DUE TO TAX IMPLICATIONS, ONLY ACCEPTING ALABAMA CANDIDATES.

INITIAL TRAINING WILL BE IN HOMEWOOD, AL

Under direct supervision, is responsible for scheduling patient appointments and procedures in an efficient and timely manner. Answers all incoming calls in a timely manner. Observes strict guidelines for effective, courteous patient and provider care. Serves as a liaison between patient and medical staff. Supports and adheres to Birmingham Gastroenterology Associates Code of Ethics and Business Standards. To work as a cross trained team player assisting in all areas of patient scheduling, following HIPAA guidelines at all times.

The responsibilities for the position

• Responsible for direct contact with patients, facilities and hospitals in scheduling office appointments, consults and procedures
• Multitasking, organization with high degree of emphasis on department teamwork.
• Ability to handle multi-line phone system.
• Answer calls timely under a high degree of pressure. Triaging and transferring calls when necessary to the appropriate staff or queues.
• Handling Relatient call messages and appointments.
• Consult with patients to collect relevant information including but not limited to insurance information, clinical and referrals to schedule office visits and procedures.
• Verifying patient’s demographics and insurance for changes in AllScripts PM, adhering to HIPAA guidelines at all times.
• Working around physician’s appointment schedules, at times rescheduling due to time constraints and/or clinic cancellations.
• Deliver a high degree of cheerful, caring and courteous customer centered care when engaging patient’s every day.
• Enter clinical and demographic information into database accurately, Index patient records in the chart while observing HIPAA guidelines at all times.
• Assuring that insurance verification and referrals are in place before scheduling office visits and procedures.
• May also be asked to assist with any other job duties as assigned.
• Have an open line of access at all times to coworkers and management.

The minimum qualifications required to successfully perform this position are the following:

• Education of High School equivalent or higher.
• Specialized knowledge of Medical Insurance requirements and referral processes.
• Specialized knowledge of Electronic Health Records and processes.
• To be able to type a minimum of 35 wpm.
• Ability to use any electronic means of communication such as Microsoft word, excel and outlook.
• Employee will need to be pleasant and have great verbal communication skills.
• Experience with assisting patients in a Medical office environment such as Hospital or physician offices.
• Ability to handle a multi-line phone system.