Scheduler 2

As Scheduler 2, you’ll help set up appointments for patients, handle multi line phones, assist with insurance verification, and update
patient account information when needed. Our Scheduler 2 is typically one of the first people our patients speak with on the phone
and one of the first people they meet upon arrival at our Health Center. It is your duty to always conduct and present yourself in a
courteous and professional manner. If coverage is needed in the back office, the Scheduler 2 can assist with triaging patients.

Essential Job Responsibilities
 Assist in scheduling new and returning patients and managing walk-ins.
 Assist our Eligibility team with collecting ID, insurance cards, and paperwork when needed for new and returning patients.
 Maintain up to date account information by verifying at all visits.
 Understand insurance verification and our sliding fee schedule to be able to explain to patients and assist Eligibility if
needed.
 Answer multiline phone and direct calls to appropriate staff.
 Check In and/or Check Out patients.
 Maintain sign in sheet for patients and visitors.
 Copy and scan documents into our electronic medical records.
 Take copayments and enter them into our electronic medical records.
 Maintain daily register logs.
 Assist with verifying appointments and calling no shows and cancellations to reschedule.
 Assist with fax inbox and sending documents where they need to go.
 Document communication with patients in the electronic medical records.
 Ensure back up is available if away from desk.
 Return calls, emails, and telephone encounters by end of each day.
 Keep lobby clean and organized. Disinfect periodically throughout the day.
 Provide coverage as Medical Assistant to the back office if needed.
 All other duties as assigned.

Minimum Education, Qualifications and Experience:
Successfully pass a background check. High school diploma or GED is required. Medical Assistant Certification required. Must have strong working knowledge of Microsoft software as well as Windows-based computers and software. BLS Certification required. Able to work full time hours that the health center is open. Ability to sit or stand for prolonged periods of time which may also include prolonged computer screen time. Adhere to HIPAA guidelines.