Scheduler - Diagnostics & Procedure

SUMMARY

The LSU Healthcare Network is a non-profit, academic, multi-specialty, healthcare delivery system dedicated to patient care, research and education. You can be a part of a progressive healthcare team making a meaningful difference in the care of patients. The LSU Healthcare Network is made up of over 175 healthcare providers – from primary care to specialty care – at several multi-specialty care locations in and around the Greater New Orleans area

Business Hours: Monday through Friday

**No nights, weekends or major holidays**

We offer a competitive compensation and benefits package including:

• 15 PTO Days
• 11 Paid Holidays
• 401(k) Plan with employer match
• Health Insurance
• Tuition Reimbursement
• Opportunity to obtain National Certification for Medical Administrative Assistants (CMAA)

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Prepares charts and other medical records (labs, prior procedure notes or imaging studies) for clinic in accordance to LSUHN policies and procedures.
• Assist scheduling department with scheduling patient appointments with the appropriate practitioner.
• Adheres to LSUHN telephone policies.
• Perform surgery and diagnostic procedure scheduling as required by physician orders, to include registering the patient and procedures with the appropriate hospital scheduling department.
• Ensure that all required consents are completed and coordinate cases requiring multiple physicians.
• Coordinate pre-admission testing and surgical clearance (pre-op) appointments.
• Obtain authorization for hospital admission and surgery from patient’s insurance carrier.
• Update physician surgery schedules and Electronic Health Record with surgery details.
• Ensure that any specialized equipment or staff is scheduled to be present at the procedure.
• Participates fully in patient education to improve clinical outcomes.
• Notifies physician of all abnormal lab and diagnostic test results ASAP.
• Performs all duties assigned by a Supervisor

SUPERVISORY RESPONSIBILITIES

None

EDUCATION & EXPERIENCE

High School Diploma or GED

1-2 Years Customer Service Experience required

2 or more years of previous scheduling experience or previous work experience in a physician office or medical setting with direct patient access and insurance experience required

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of HIPAA privacy rules and regulations.

Knowledge and experience with Microsoft Word, Excel Spreadsheets, Windows, databases, graphs and the ability to write reports and correspondence by using proficient grammar, spelling and punctuation.

Able to speak effectively before patients or employees of the organization.

Ability to carry out detailed written or oral instructions.

Ability to identify and resolve problems.

Ability to establish and maintain effective working relationships with facility personnel, patients, and the public.

Ability to exercise initiative, judgment, and decision-making in meeting department and institutional objectives.

Ability to analyze data, perform multiple tasks and work independently and efficiently in a matrix reporting role.

Superior customer service and communication skills are key to this role.

PHYSICAL DEMANDS

While performing duties of job, employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or control; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move 25-50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.