· Answer calls coming into the office within three rings, directs call to the appropriate staff and attempts to assist every caller.

· Assist in development of processes and systems related to the New Start patient scheduling surgery.

· Maintain timely patient callbacks as directed by program coordinators.

· Complete basic clerical duties to include computer data entry, filing, typing, mailings and proof reading, as it relates to this position.

· Assist program coordinator in retrieving medical records and various other information needed to schedule patients for surgery.

· Assist in education/in-service to patient and fellow staff.

· This individual to schedule all SPH New Start surgeries and their pre-op testing.

· Act as a liaison between the physician, coordinator, hospital staff and the patient.

· Inservice and participate in program seminars as is dictated by marketing/advertising activity.

· Provide support to Program Coordinator as deemed necessary when out of the office.

· Pertinent other duties as deemed necessary.

JOB REQUISITES:

A. EDUCATION AND TRAINING:

High School Diploma or equivalent

C. EXPERIENCE:

Two years in the healthcare field preferred.

Two years in the physician front office preferred.

D. SKILLS AND ABILITIES:

Understanding of other hospital department functions and how they relate to Specialty Services.

Ability to follow through and complete task in a chaotic, high-energy environment.

Ability to multi-task

Awareness and sensitivity to the special needs and circumstances of the obese patient.

Prompt, efficient attempts to ensure potential patient questions and requests are imperative to develop a relationship toward helping a customer make a decision regarding surgery.