Scheduler Monday-Friday 08:00am-04:30pm

Description

If you are a creative thinker who is detail-oriented, possesses exceptional customer service skills and wants to join an amazing team, please consider applying today! 

Reporting to the Scheduling Supervisor, the Granite VNA Scheduler is responsible for coordinating and scheduling of assigned field staff in their day-to-day assignments.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Reviews and generates new service orders. Labels the visits and assigns them to the appropriate staff within 24 hrs.
• Follows the established process for new admissions.
• Demonstrates understanding of visit frequencies and certification periods in order to problem-solve accurately and schedule effectively.
• Reviews and assigns any open (unassigned) visits per the orders, based on staff availability and geographic coverage.
• Promptly and accurately handle visits that need to be canceled or rescheduled due to unscheduled absences.
• Communicates with the staff and patients via the designated communication system to inform them of cancelled visits and/or changes in their daily schedules.
• Attaches a note to the canceled visit explaining the outcome of the communication with the client/family and/or management staff.
• Assign cancelled and/or open visits upon notification that a staff member is unable to complete their assigned visit schedule.
• Run the scheduling program to update visit schedules according to the procedure set up by management.
• Monitor Open Service orders throughout the day and assign them for the appropriate time based on the requirements of the order.
• Coordinate client coverage plans for staff-planned anticipated absence.
• Directs any employee or patient complaints or concerns to the appropriate Manager.
• Communicates to the appropriate manager daily and in a timely manner, any unscheduled and/or open visits for triage.
• Performs evening, weekend, and holiday on-call scheduler coverage as requested, which may include coverage of Weekend Scheduler duties.

Other Job Functions

• Promotes effective communication with others by communicating information in a clear, concise, and objective manner so others will understand the issue and achieve favorable results.
• Be open to change (positive or negative) during periods of heavy workloads. Be sensitive to others’ needs and feelings, as well as understanding and helpful, to get the job done.
• Maintains composure, keeping emotions in check and avoiding aggressive behavior, even in difficult or stressful situations.
• Builds and maintains positive relationships with our customers (staff members, managers, and clients) by readily responding to their questions and concerns.
• Manages one’s own time wisely to handle multiple priorities at once.
• Follows the guidelines established for this position as well as agency policies and procedures.
• Performs other duties in support of the scheduling department and/or agency, as requested.
• Adheres to the Agency’s attendance policy.
• Enter work time in the time sheet daily.

Requirements

Minimum Qualifications and Requirements

1. High School diploma or GED

2. Computer competency including data entry skills with a high rate of accuracy