Scheduler / Phone Operator - Chattanooga Family Practice

Chattanooga Family Practice is seeking a Scheduler / Phone Operator to answer incoming calls in a prompt, courteous and helpful manner. This is a full time opportunity.

EXAMPLES OF DUTIES: (List does not include all duties assigned)

• Directs all calls to appropriate areas/extensions.


• Records messages with accuracy and conciseness while prompting patients and other callers for pertinent information.


• Scheduling of patient appointments using established procedures.


• Communicates general clinic information, when appropriate.


• Responds to emergency calls according to established procedure and sound judgment.


• Uses paging system according to procedure.


• Responsible for communicating telephone system inefficiencies or repair needs.


• Updates telephone directory and maintains accurate listing of all extensions.


• Assists with other general office functions, such as mail processing, as requested.


• Attends meetings as required.


• Maintains strictest confidentiality both internally and externally.


• Performs related work as assigned.

Experience: Minimum of one (1) years’ experience answering phones and scheduling appointments in a medical office/clinic setting required. Working knowledge of medical terminology, computer skills, MS Office, Outlook, and EHR required. Ability to work effectively with physicians, patients, staff and the public.

Education: High School Diploma or equivalent required.