KNOWLEDGE, SKILLS, ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum typing skills of 35 wpm
Demonstrated working knowledge of software/system/equipment.
Knowledge of function and relationships within a hospital environment preferred
Advance Customer service skills and experience
Ability to work in a Call center environment
Ability to receive and express detailed information through oral and written communications
Course in Medical Terminology required
Advanced understanding in surgery procedure scheduling preferred
High achievement in productivity.
Builds and maintains collaborative relationships with both internal and external Clients that lead to more effective communication and a higher level of productivity and accuracy.
Identifies opportunities to improve patient relations and shorten the time it takes to handle scheduling processes.
This position requires high-level problem solving and analytical skills, technical accuracy, excellent communication skills and the highest ethical standards.
EDUCATION / EXPERIENCE
Include minimum education, technical training, and/or experience required to perform the job.
High School Diploma or equivalent required
2-5 year administrative experience in medical facility, health insurance, or related area.
3+ years in Patient Access/Scheduling preferred.
Some college coursework is preferred
MWW
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QUALITY CARE DELIVERED BY COMPASSIONATE PEOPLE
We know it takes a special person to work in healthcare, and we are committed to providing our people with an enriching and rewarding environment. We deliver the resources, tools and support our employees need to serve our patients and customers in the best way possible — so we can create happier, healthier communities.
COMMITTED TO DIVERSITY AND INCLUSION
At Tenet, we believe in a diverse and inclusive environment, one that is grounded in our dedication to the health and well-being of all people. Respecting, nurturing and encouraging diversity of thought, background and experience contribute to positive work environments that result in exceptional patient care. We embrace diversity because it's our culture, and because it's the right thing to do.
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