Scheduler - Specialty Clinic

Sidney Regional Medical Center is searching for a Scheduler to join our team. This role supports scheduling for our Specialty Clinic.

Job Responsibilities:

• Provides excellent customer services.
• Regular and Timely attendance. It is essential to be available and prepared for work at and during scheduled hours.
• Schedules all clinic appointments or directs to clinic nursing staff for scheduling when required. Resolves scheduling conflicts as needed. Answers scheduling questions.
• Verifies all patient demographics and insurance.
• Communicates to the patient, at the time of scheduling expectation for the time of arrival.
• Act as back up receptionist, answering the phone, screening and directing calls.
• Notifies patients of changes/cancellations and prioritizes urgency of appointments for rescheduling for clinic appointments.
• Keep the reception area and waiting areas neat and clean.
• Run reports and assist with projects as assigned.
• Operate specialized equipment such as multi line phones, copier, fax machine, printers, signature pad and scanner.
• Answers telephone calls and assess urgency of call. Provides assistance, takes messages for nursing staff, and directs caller to appropriate person, contacting physician/nurse directly for urgent needs.
• Works with nursing staff on the progress of the Provider’s daily schedule. Notifying patients of any unplanned change in the patient’s appointment status.
• Finishes the check-in process for the patient and notifies nursing of the patient’s arrival to Specialty Clinic Lobby.
• Completes assigned schedulers work ques.
• Answers telephone calls and assess urgency of call. Provides assistance or directs caller to appropriate person, contacting physician/nurse directly for urgent needs. Provides assistance to other receptionists in screening patient calls.
• Employee is expected to be sufficiently knowledgeable about the legal aspects of his or her responsibilities and activities to be able to avoid inadvertent violation of State and Federal statutes and regulations.
• Employee is expected to comply with applicable laws related to their job responsibilities and refrain from knowingly participating in illegal activities or failing to meet affirmative legal duties.
• Employee is expected to carry out his or her duties in furtherance of the commitment of the Organization to conduct itself, through the actions of its employees and agents, in an ethical manner reflecting its mission and purpose and to avoid violations of the law.
• Employee is to be knowledgeable of and comply with pertinent federal and state standards.
• Employee is required to report any suspected or known illegal activity.
• Other duties as assigned.

Education & Experience:

• High School Diploma or GED
• Clerical/medical training or experience is preferred

Knowledge, Skills, & Abilities:

• Reliable and timely attendance
• Strong customer service skills, both in-person and over the phone
• Ability to multi-task and prioritize workload
• Strong team player
• Ability to keep information confidential and protect patient information

Sidney Regional Medical Center is an EEO Employer/Vet Disabled