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About This Role
Are you a motivated, mission-driven leader who is passionate about making a difference in participant care? If so, this is an exciting opportunity to join our team as the Clinic Scheduler Supervisor.
In this role, you’ll ensure that myPlace PACE participants have timely access to the high-quality healthcare they deserve by leading the scheduling and coordination of both internal and external clinical visits. You’ll supervise and support a team that plays a vital role in the participant experience — from initial and annual assessments to emergency visits and specialty care appointments.
Beyond scheduling, you’ll also provide hands-on clinic support, ensuring processes run smoothly and efficiently while upholding the highest standards of service. Your leadership will help create a supportive, organized, and participant-focused environment, where every detail contributes to better care and a better experience for those we serve.
What Does Success Look Like As Our First Supervisor?
- Lead, guide, and inspire your team – You’ll supervise, train, and mentor the scheduling team, ensuring everyone is supported and working in alignment with policies, procedures, and service standards.
- Keep the daily flow running smoothly – You’ll monitor scheduling workflows and reassign tasks as needed to balance workloads, meet participant and clinic needs, and ensure responsibilities are distributed fairly.
- Manage team coverage with care – From overseeing schedules and time-off requests to tracking attendance, you’ll make sure the team stays covered while honoring organizational policies.
- Champion compliance and integrity – You’ll ensure scheduling practices are always aligned with HIPAA, CMS, DHCS, and organizational standards.
- Raise the bar on quality – Regular audits of scheduling accuracy, timeliness, and documentation will help you ensure everything is running at the highest standard.
- Build strong processes together – Partnering with Clinic Leadership, you’ll help design and maintain scheduling protocols, workflows, and escalation pathways.
- Support growth and performance – You’ll provide meaningful feedback, conduct evaluations, and create opportunities for your team’s professional development.
- Keep participants on track – You’ll schedule internal and external appointments and make sure end-of-day processes are consistently completed.
- Streamline critical requests – You’ll assist with daily scheduling functions to process pre-authorizations and approved referrals smoothly.
- Coordinate care beyond the center – You’ll work with Transportation Coordinators and the Home Care team to ensure participants get to external appointments without a hitch.
- Communicate with clarity and consistency – You’ll share appointment schedules with the Interdisciplinary Team and Clinic Staff, keeping everyone informed.
- Bridge leadership and operations – Acting as a liaison between the Center Director, Clinic Staff, and Transportation Coordinators, you’ll make sure communication stays seamless.
- Resolve issues with confidence – As the first point of escalation, you’ll address conflicts, participant concerns, or operational challenges head-on.
- Leverage technology for success – You’ll collaborate with IT/EMR support to troubleshoot system issues, test enhancements, and optimize scheduling workflows.
- Keep participants informed – You’ll ensure they receive clear reminders of their clinic and outside appointments.
- Support enrollment success – You’ll coordinate with the Enrollment Team to schedule and support Level of Care assessments with Registered Nurses, onsite or offsite.
- Document with accuracy and detail – You’ll ensure all information is properly captured in the EMR, Care Management System, or scheduling software.
- Contribute where needed – You’ll step in with additional duties as assigned to support the success of your team and participants.
What Does An Ideal Candidate Look Like?
- Education that sets the foundation – A High School Diploma or GED is required.
- Hands-on scheduling experience – At least 3 years coordinating appointments in a clinical setting and 2 years of experience in a clinic-related role.
- Understanding of senior care – At least 1 year of experience working with the frail elderly population.
- Leadership potential – Supervisory experience is strongly preferred, but if you’re ready to grow into leadership, we’d love to support you.
- Tech-savvy with healthcare systems – Experience working with electronic medical records is required.
- Extra clinical expertise (a plus!) – Certified Medical Assistant credentials are preferred but not required.
- Strong people skills – Excellent communication, interpersonal, and problem-solving abilities to connect with participants, families, and colleagues.
- Calm under pressure – The ability to make independent decisions and remain composed during emergency situations.
- Collaborative spirit – A willingness to work effectively with a variety of team members and departments.
- Detail-oriented and organized – Strong organizational skills to manage multiple priorities with accuracy.
- Bilingual advantage – Fluency in both English and Spanish is required.
- Prepared for emergencies – Proof of current CPR/BLS certification is required, or you must be willing to obtain one within 30 days of hire.
$70,000 - $80,000 a year
What's in it for you?
myPlace Health offers a robust compensation package for this role that includes cash compensation and other total rewards. Base pay is based on several factors including but not limited to education, relevant work and industry experience, certifications, and location of the role. Onsite roles include appropriate geographic adjustments, while remote roles are typically priced off national pay data.
A Workplace Recognized for Excellence: We are proud to be Certified as a Best Place to Work in 2025, reflecting our commitment to a supportive, inclusive, and rewarding work environment where every team member is valued and empowered to make a difference.
Competitive Incentive Plan: Performance-based incentive plan that is beyond the industry standard
Growth and feedback opportunities: Enjoy two performance reviews each year (if applicable), designed to support your professional development and celebrate your contributions to our team's success!
Preparing you for retirement:401k with Employer match
Medical Plans to fit your needs: Your choice of 6 medical plans, with premium coverage of up to 80% for employees and 75% for all dependents
Ancillary benefits to meet your other needs: Dental and vision plans to meet your needs of you and your dependents; health savings account, flexible spending accounts, short- and long-term disability coverages, as well as basic life insurance. myPlace is also proud to offer accident, hospital indemnity, and critical illness benefits for our team.
Generous time off: PTO starting at 20 days per year; plus 12 paid holidays per year, and 2 floating holidays per year
Professional Development top of mind: Generous CME/CEU budget and time off, and professional development opportunities
Making your home office comfortable: A one-time stipend towards setting up your home office, if applicable.
Family friendly environment: Family friendly policies, including paid new parent leave and new child care stipend
Join Us in Making a Difference
As a Clinic Scheduler Supervisor, you’ll play a vital role in ensuring our participants receive seamless, compassionate care. If you’re a natural leader who thrives in a fast-paced clinic environment and finds fulfillment in creating meaningful experiences for seniors, we’d love to welcome you to the myPlace team. Together, we can shape a healthier, more connected future for those who need it most.
Apply today and take the next step in your career while making a real difference every single day.
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