Scheduler/Customer Service Representative

Join the Winning Team!! Motivated, multi-tasking, positive attitude team players for inbound and outbound calls. Must have superior customer service skills, be a quick learner, pay attention to detail, and possess excellent written and verbal communication skills. Experience in the medical office is a plus (appointment scheduling, insurance knowledge, medical records, etc.). Fluency in both English and Spanish is preferred. 

Hours:

• Monday-Friday 8:00am- 5:00pm

Essential Functions:

• Schedules, coordinates, and reschedules patient appointments 
• Contacts patients and confirm upcoming appointments 
• Register patients in a prompt, pleasant, and helpful manner 
• Verifies necessary patient demographic and insurance information 
• Completes call notes and call reports as necessary and updating them in the EHR and other call logs 
• Collects and posts patient payments 
• Scans medical records, assigns records in EHR system 
• Answers telephone, screens calls, takes messages, and coordinate with other departments 
• Answers questions regarding patient appointments 
• Maintain patient confidentiality, HIPAA compliance 
• Attend meetings as required 
• Adheres to policies/procedures of organization 
• Ability to maintain regular attendance is an essential function 
• Other duties as assigned

Successful Candidates Should Possess:

• Bachelor's Degree; Associate's Degree; Some College, Degree Pending 
• Fluency in English and Spanish is preferred 
• Multi-line telephone system 
• 1+yearsexperience in a call center or customer support role 
• Strong active listening skill and verbal communication 
• Intermediate to Advanced Computer skills 
• Basic accounting principles and cash processing procedures