Scheduler/Dispatcher

Description

KVCAP’s Transportation Program has an opening for a Scheduler/Dispatcher in Waterville.

Responsibilities

• Use dispatch software to assign trips and prepare daily trip manifests for drivers
• Respond to client telephone calls
• Perform a variety of office tasks including typing, filing, copying, and data entry
• Communicate with drivers via two-way radio and/or cell phone in accurate, professional, and timely manner
• Act as contact person for outside agencies requesting transportation
• Will be responsible (on a rotating basis) to be on call after-hours as a contact for drivers and providers

Requirements

• One to two years office work involving customer service
• Ability to read maps and give clear concise directions
• Good interpersonal skills with willingness to help clients and coworkers in a fast paced environment
• Ability to work as a team and multitask
• Ability to pass DMV, State Bureau of Investigation, Department of Health & Human Services, Sex Offender Registry and fraud background checks
• This position is subject to Federal Transit Administration (FTA) drug and alcohol testing program requirements

Preferred Requirements:

• Previous experience in dispatching by telephone and/or two-way radio
• Knowledge of Kennebec and Somerset Counties and surrounding areas
• Familiarity in using computer data base or software for scheduling transportation

Benefits

• 13 Paid Holidays, including Juneteenth and Indigenous People’s Day, plus one additional day during your Birthday month
• Low cost health, dental, vision, life and long-term disability insurance options
• 100% employer-paid short-term disability insurance
• Generous Paid Time Off program that starts at 4 weeks per year
• Employer-sponsored retirement plan that includes an employer contribution and an employer match
• Annual CSA program that delivers a weekly box of food from local farms to all participating employees for 20+ weeks per year