Scheduler/Dispatcher

Cirrus Aircraft’s Mission is to deliver an aviation experience that is the pinnacle of innovation, quality, and safety to our customers. Cirrus Aircraft is the recognized global leader in personal aviation and the maker of the best-selling SR Series piston aircraft and the Vision Jet™, the world’s first single engine Personal Jet and recipient of the 2017 Robert J. Collier Trophy. Founded in 1984, the company has redefined performance, comfort and safety in aviation with innovations like the Cirrus Airframe Parachute System® (CAPS®) – the first FAA-certified whole-airframe parachute safety system included as standard equipment on an aircraft. To date, worldwide flight time on Cirrus aircraft has passed 16 million hours and over 250 people have returned home safely to their families as a result of the inclusion of CAPS® as a standard feature on all Cirrus aircraft. Find out more at cirrusaircraft.com.

Job Summary

The Scheduler/Dispatcher is responsible for creating, coordinating, and maintaining the flight operations schedule in support of all flight training, corporate flights, and other internal and external flight events. The Scheduler/Dispatcher will also be responsible for maintaining records, supportive data, and auditing the scheduling software. The Scheduler/Dispatcher serves a key role in the Flight Logistics team as a single point of contact for scheduling and dispatching needs between Flight Operations, Executive teams, and other departments within Cirrus Aircraft. The Scheduler/Dispatcher is expected to maintain the schedule far enough in advanced to allow for all departments to adequately prepare, coordinate, and plan for the events scheduled.

Duties and Responsibilities/Essential Functions

• Provide world-class customer service to all internal and external customers by embodying the Cirrus Service Essentials and abiding by the Cirrus Guiding Principles.


• Plan, coordinate, build, and maintain an efficient, safe, and productive schedule that allows departments and personnel throughout Cirrus to meet their goals and objectives which maximizes efficiency and quality of life.


• Partner with the Flight Training Account Management team, Flight Operations, and Delivery experience to adjust the schedules to accommodate customer, capacity, or production changes.


• Coordinate with the Fleet Administrators to facilitate aircraft movement for maintenance requirements, Customer and Cirrus needs.


• Receive, coordinate, and schedule all corporate fight requests in support of the Sales, Marketing and Executive teams travel needs.


• Ensure all records for training events, corporate flights and ferry flights are compliant with Cirrus’ record keeping requirements, applicable FAA/EASA requirements, and any specific accounting requirements.


• Create a culture of safety and positive quality of life by maintaining the schedule that is compliant with all applicable FAA FAR’s, Cirrus Flight Operations Manual and Cirrus’ policies and procedures.


• Assist with escalations due to AOG aircraft, internal or external customer events to ensure timely and effective resolution to the situation, exercising financial decisions as necessary to effectively resolve the issue.


• Forecast and anticipate the needs of pilots conducting missions domestically and internationally and facilitate expeditious resolution of issues that could arise during the mission.


• Design and maintain an accurate but flexible capacity and demand model that meets the goals for Flight Training Account Management, Flight Operations, and Delivery Experience.


• Maintain, track and schedule pilot currency for company pilots.


• Communicate clearly and consistently with executives, customers, and stakeholders to provide accurate scheduling updates and operational information.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Associates’ degree in Aviation Management, Business Management, related field or 3 years aircraft scheduling required; Bachelor’s degree preferred 


• 1-3 years experience in scheduling, dispatching or related field required.


• Dispatcher license preferred.


• Demonstrated ability to manage multiple projects, competing priorities, and time-sensitive demands. 


• Strong problem-solving, resource allocation, and decision-making skills. 


• Excellent written and verbal communication skills with the ability to interface effectively with internal and external stakeholders.


• Proficiency with scheduling and fleet management software preferred. 

Competencies

To perform the job successfully, an individual should demonstrate the following competencies: 

• Manages Complexity: Makes sense of complex, high quantity, and sometimes, contradictory information to effectively solve problems. 


• Optimizes Work Processes: Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. 


• Organizational Savvy: Maneuvers comfortably through complex policy, process, and people-related organizational dynamics. 


•  Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.


• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives. 

Cirrus provides a range of exciting benefits, including: 

• 401(k) Plan: Dollar-for-dollar match up to 5% after 90 days, with 100% vesting.


• Employer-Paid Coverages: Group term life, short- and long-term disability insurance.


• Comprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage options.


• Free Health Tracking: With rewards for meeting health goals.


• Generous PTO: 120 hours accrued within the first year.


• Employee Referral Bonus: For referring talented candidates.


• Career Development: Tuition reimbursement and professional growth opportunities.


• Exclusive Discounts: Access to partner and marketplace discounts.


• Community & Engagement: Company and employee clubs at various locations.

These benefits are designed to support your well-being, growth, and enjoyment at Cirrus!

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position.  Duties, responsibilities and activities may change at any time with or without notice.  Work beyond 40 hours per week may be required. 

Cirrus is dedicated to a drug free work environment promoting equal employment opportunity.  Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.