Scheduler/Operator

Job Category: Non-Exempt (Hourly)

Location – North Tampa

Position Type: Full Time

Hours of Work: Monday- Friday – 8:30AM to 5PM

Travel: None – Onsite presence mandatory

Pay Range: $15.00 to $17.00 per hour dependent on experience

Job Summary:

As a telephone operator, you will be the voice and ears of our company. You will answer and direct (transfer) incoming calls. When needed, our operator takes and sends detailed messages. Scheduler/Operator will provide the highest level of customer service to patients, fellow employees and referral sources.

Essential Duties:

Responsible for answering the phone, greeting callers, establishing reason for calling, and resolving issue by contacting appropriate person that can help the customer.

• Ability to speak / project clearly and distinctly, and with friendly and courteous tone in both English and Spanish
• Ability to use listening skills to put callers at ease and obtain accurate and complete information
• Ability to think out-side of the box and anticipate the needs of the callers and co-workers
• Ability to multi-task and handle multiple calls at one time
• Ability to stay calm and collected
• Ability to provide outstanding customer service
• Ability to problem solve
• A professional demeanor with a willingness to help
• Experience is a fast-paced deadline-driven office
• Outstanding verbal and written communication skills

 Required Skills:

• Great communication skills – both written and verbal
• Strong interpersonal skills that are customer service focused
• Proficient computer skills including Windows based office technologies (ex. Word, Excel), e-mail and automated billing systems.
• Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copiers, etc.

Education & Experience

• High School Diploma - required
• Experience in reception duties in a high-volume environment
• Healthcare industry experience - preferred
• Bi-lingual in English and Spanish required

Mental, Physical & Performance Requirements:

• Abilities in planning, organizing, delegating, and supervising.
• Abilities in evaluating the effectiveness of existing methods and procedures.
• Abilities in problem solving.
• Effective verbal and written communication
• Ability to read, concentrate, interpret, analyze information and apply to procedures -
• Ability to set priorities among multiple requests, keep organized, and adjust to change
• Ability to interact with patients, medical and administrative staff, and the public effectively
• Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.
• Involves sitting approximately 90 percent of the day, walking or standing the remainder
• Continuous use of hands for keyboarding and data entry

Performance Requirements:

• Attendance onsite mandatory
• Ability to maintain work schedule and handle stamina throughout the day with workflow
• Ability to handle confidential information
• Ability to meet deadlines, adjust to changing requirements, and stress

Westcoast Brace & Limb requires new employees to pass a background screening and provide a minimum of two work related references.