Scheduler-Surgery

Default Work Shift:

Day (United States of America)

Hours:

40

Salary range:

$20.71 - $31.46

Schedule:

Full Time

Shift Hours:

8 Hour employee

Department:

EDCC Cardiology Clinic

Job Objective:

Schedules surgeries/procedures across multiple department and facilities providing timely, efficient and customer friendly service. Accurately captures the need for other scheduled services or needs associated with the scheduled case and communicates appropriately.

Job Description:

Education:
Required: High school diploma, GED or higher level degree if hired after March 1, 2025

Licensure/Certification:
N/A

Experience:
Required: Two (2) years of front office or scheduling experience in healthcare

Reports To: Manager or Director
Supervises: N/A
Ages of Patients: N/A
Blood Borne Pathogens: Minimal/No Potential

Skills, Knowledge, Abilities:

Ability to adapt quickly to changing priorities and unexpected situations, Ability to create a welcoming environment for patients and visitors, demonstrating empathy and respect in all interactions, Ability to effectively communicate in a positive and professional manner, Ability to handle difficult and stressful situations in a calm and professional manner, Ability to operate general office equipment (i.e., computer, printer, scanner, telephone, etc.), Ability to organize information or data to facilitate easy retrieval and use, Ability to successfully complete training orientation program(s) and competencies, Ability to use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other relevant software applications, Basic knowledge of insurances, including eligibility and benefit coverage, and other relevant information, Critical thinking skills, Knowledge of Epic scheduling, registration and communication tools, Self-starter; driven to take action without needing prompting, Written and verbal communication skills

Essential Responsibilities

1. Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
2. Schedules surgery/procedures with assigned physician at appropriate facility or department; initial scheduling and rearranging surgical patients based on surgeon preference and/or facility needs; lifts surgeon blocks to improve utilization of time.
3. Verifies insurance and authorizations for surgeries.
4. Audits patient charts for completeness/accuracy prior to scheduling with appropriate facility or department.
5. Schedules accurately to prevent operative/procedural delays and case cancellations.
6. Captures physician requests for scheduling STAT cases and attempts to complete within 72 hours.
7. Acts as liaison to patient during the scheduling process providing and communicating information on surgical/procedural date/time, itinerary, maps/directions and important information necessary for a positive experience.
8. Arranges pre- and post-operative appointments for assigned patients.
9. Processes patient communication; written, verbal, patient consults, data input, problem delegation/resolution and process improvement.
10. Organizes work time in order complete tasks in assigned timeframe; identifies and escalates issues as appropriate, to leader in a timely manner.
11. Responsible for scheduling interviews for appropriate departments prior to intervention/surgery, if applicable.
12. Acts as revenue custodian by accurately completing and processing case updates, procedures and supply charges for assigned department(s), if applicable.
13. Performs other duties as assigned.