Scheduling Administrator

Description

JOB SUMMARY

We’re looking for a Scheduling Administrator to join our team! Together with excellent customer service and attention to detail, this position schedules the installation of flooring, countertops, cabinets, or appliances and manages schedule changes due to updates in project details or job installation. The Scheduling Administrator is a full-time position reporting to the Department Manager and works on-site at our distribution center in Springfield Corners (near the intersection of Highways 12 and 19 north of Middleton). Typical hours are 7am-3:30pm, Monday to Friday. Training provided.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Schedule with builders/homeowners and project managers for commercial and residential jobs
• Split lines for each job delivery to ensure the amount needed is per floor or job needs
• Contact customers in advance to confirm scheduled times/dates as required
• Assist in coordinating all deliveries for countertops/cabinet/flooring/appliances with the warehouse project manager and install staff to avoid extra job site trips
• Communicate with all installers and delivery persons on a daily basis to ensure their jobs are completed and customers are satisfied
• Communicate with all sales staff on a regular basis regarding job progress and costs
• Assist with claims and repairs coordination as needed
• Assist in warehouse inventory to ensure all parts are available to service/install all flooring, cabinet, countertops, and appliances.
• Follow all safety policies and procedures

SUPERVISORY RESPONSIBILITIES This position carries out supervisory responsibilities in accordance with company guidelines, policies and procedures, and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• None

Requirements

EDUCATION, EXPERIENCE & QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 1+ years of administrative experience with customer-facing responsibilities in areas such as operations, inventory, logistics, purchasing, or sales support.
• Previous scheduling experience in a construction-related industry preferred
• 6+ months experience with customer management software or application preferred
• Previous work experience using Microsoft Office applications as a daily requirement
• Ability to lift up to 10 pounds without restriction and on a regular basis
• Ability to communicate in English both verbally and in writing for training and project updates and to independently handle external and internal requests
• Math skills acquired through high school diploma or equivalent to understand customer payments, order quantities, and related financial transactions.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit at computer monitor for extended periods throughout the day
• Must possess the ability to stand for extended periods of time; to reach with hands and arms; to move among and between offices; to handle mail and documents; to sit, stoop, kneel and crouch; to lift and move up to 10 pounds; to see well enough to discern differences in quality of documents and files.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• General working conditions
• May have to meet tight deadlines
• Office/warehouse environment

OUR BENEFITS

• Health Insurance (Medical, Prescription, Dental, and Vision)
• Life Insurance
• Disability Insurance
• Paid Holidays and Time Off
• 401(k) Plan with company matching

Artisan Design Group is committed to a policy of equal employment opportunity for applicants and employees. It is the policy of Artisan Design Group to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age (40 or older), disability or certain classifications based on genetic information, or any other characteristic protected by federal, state or local laws, regulations or ordinances.

We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need any assistance at any point in the application or hiring process due to a disability and you need accommodation, please email [email protected]. Please do not use this email address for any other questions. Only inquiries regarding accommodations will be addressed.