Scheduling Coordinator

Meyer Orthodontics is actively seeking applicants for the role of Scheduling Coordinator. Successful candidates will be friendly and outgoing, display excellent interpersonal communication, have strong office computer skills, and be detail-oriented.

Our mission at Meyer Orthodontics is to provide elevated care to our patients through small actions that result in big change. This position plays a pivotal role in this mission by guiding patients through their treatment journey by strategically scheduling appointments and help welcome them to the practice. As a member of the front office team, this position is vital to keeping our office running smoothly and assisting in administrative tasks. The scheduling coordinator is the first person our patients interact with and is truly the first welcoming presence in our office.

Position is full time and hourly.

Responsibilities Include:

• Greet patients in a warm and friendly manner.
• Answer the phone and direct calls accordingly with high customer service.
• Respond to the office SMS and email communication.
• Schedule patient appointments using our scheduling template.
• Follow-up on all missed appointments and fill canceled appointments.
• Notify chairside assistants or clinical coordinator of changes occurring in the schedule throughout the workday.
• Coordinate with Treatment Coordinator to keep pretreatment recall and retention systems current.
• Manage and provide scheduling reporting for the team.
• Update patient information as received and communicate any necessary information with referring dental practices.
• Manage the office accounts payable by writing checks as directed by Dr. Paul.
• Manage sales and use tax for all supplies and expenses.
• Manage the team google calendar.
• Open and sort mail.
• Manage office hospitality and provide a positive, welcoming patient experience.

Computer Programs Used:

• Microsoft Office (Word and Excel)
• Google Suite (Gmail, Google drive: Docs, Sheets, Calendar)
• Orthodontic Management Software (Dolphin Management)
• Quicken

Hours:

• Monday: 7:30am-5pm
• Tuesday: 7:30am-5pm (every other week in Madison, SD)
• Wednesday: 7:30am-5pm
• Thursday: 7:30am-4pm
• Friday: As needed to check voicemail from home

Compensation:

• Pay starts at $19-$25 based on experience
• Bonuses available based on team performance

This is an hourly, full time position with many benefits including a Monday-Thursday schedule, a health care stipend, 401(k) retirement plan, paid time off, and paid holidays.