Scheduling Coordinator

Schedule Coordinator

We are seeking a Schedule Coordinator to join our team. Duties will include maintaining builder/customer accounts and scheduling customer work orders for new construction, commercial, and remodel projects.

A successful schedule coordinator should have excellent communication and relationship-building skills and enjoy working in a fast-paced environment. Reports to the Schedule Supervisor.

Responsibilities

Below are some responsibilities that schedule coordinators are expected to assume:  

• Monitoring customer work orders and their portals daily


• Entering or updating work orders from emails, phone calls or the client’s portal

• Communicating schedule changes and reasons for the changes utilizing appropriate methods to all stakeholders


• Collaborating with team members, internal departments, external providers and government entities to ensure the fulfillment of customer requests and needs


• Building relationships with clients to ensure brand and company success


• Providing regular updates, respond to inquiries and address any client concerns in a timely manner

• 
  Creating a pleasant experience for clients, co-workers, external providers and management

• Demonstrating customer service skills and providing solutions to resolve issues


• Work closely with team members and the Scheduling Supervisor to accomplish the company’s and the department’s goals


• Other duties as assigned

Job Qualifications and Skill Sets

Below are the qualifications expected of a schedule coordinator:

• Ability to multitask and juggle several responsibilities


• Think analytically, strategically and ability to solve issues


• Enter data with a high-level of accuracy and attention to detail


• Excellent technical and verbal/written communication skills


• Competency using Microsoft Office Suite and the ability to successfully learn new software platforms


• Excellent planning, organizational and time management skills


• Customer service experience


• A track record of following through on commitments

• Experience using scheduling or customer relationship management software is a plus


• Some construction or plumbing industry knowledge is a plus but not required
  


• Prior experience working for a home builder is not required but is a big plus


• Spanish speaking is a plus but not required
  

Benefits Available

• 401(k)


• 401(k) matching


• Dental insurance


• Health insurance


• Life insurance


• Paid time off


• Vision insurance


• Holiday pay


• Weekly pay


• Laid back environment

THIS POSITION WILL REQUIRE A BACKGROUND CHECK.