Scheduling Coordinator

Surgical, Procedural, Off-Site, Satellite Location, and Office Visit Scheduler

Qualifications

• Proficient in English communication with clear diction, strong grammar skills, and a professional tone.


• Bi-Lingual Spanish Preferred


• Handwriting must be neat and legible, with strong spelling and attention to detail.


• Ability to interact and provide information objectively, respectfully, and professionally to patients, staff, and providers.


• Skilled at managing high volumes of calls, scheduling, and coordination in a busy healthcare environment.

Position Requirements

• High School Diploma or GED.


• Minimum of two (2) years of experience in a healthcare setting, preferably in scheduling, or a college degree.

Basic Function and Responsibility

The Scheduler is responsible for coordinating and managing patient appointments across various settings, including in-office visits, surgical and procedural appointments, and off-site or satellite locations. As the primary contact for scheduling, they play a key role in ensuring efficient, organized, and patient-centered scheduling practices. The Scheduler provides clear and accurate information, answers questions about appointment logistics and preparations, and ensures that each patient interaction reflects the organization’s commitment to compassionate and professional care.

Teamwork

• Display strong communication and interpersonal skills with team members.


• Foster a positive work environment, encouraging teamwork and collaboration.


• Respect patient and staff rights and support a safe, respectful environment.

Physical Requirements

This role requires prolonged sitting, occasional bending, and stretching for files and supplies. Manual dexterity is essential for keyboard and equipment operation. Regular interaction with computer systems and phone calls is required, as well as potential engagement with distressed individuals.